Upgrade and compatibility

Upgrade and compatibility

Select one of the following upgrade paths: 

Note: For a new installation, see Getting started with Foglight for Storage Management.

Unsupported upgrade paths

These upgrade paths are not supported:

• Foglight for Virtualization, Enterprise Edition to Foglight for Storage Management
• Enterprise Foglight to Foglight for Storage Management

The following Foglight product versions and platforms are compatible with this release.

Upgrading with Foglight for Storage Management

Before you begin, review the licensing notes for your currently installed version.

During this upgrade process, Foglight for Storage Management is upgraded to version 4.6, and the Foglight for Virtualization cartridges are upgraded to the versions released in FVE 8.8, and Foglight is upgraded to version 5.9.3. The Foglight Agent Manager will be upgraded to version 5.9.3.

To upgrade Foglight for Storage Management:

1. Download the Foglight for Storage Management 4.6 installation package for your platform from Quest Support.
2. Obtain updated Foglight for Storage Management 4.6 license. To purchase a full license, contact your Foglight sales representative.
3. Create a support bundle from your Management Server. For instructions, see "Managing Support Bundles" in the Administration and Configuration Help.
4. Back up Foglight by backing up the file system and the Foglight database. For instructions, see "Backing up Foglight" in the Administration and Configuration Help.
   Important: If you are using Oracle RAC, you must back up the oracle-ds.xml file (or any other database connection files) before performing the upgrade.
5. Deactivate all agents from the Administration > Agents > Agent Status dashboard.
6. Stop the Management Server. To verify that all Management Server processes have stopped, type the following command (replacing the default installation directory Quest_Software with your installation directory):
   tasklist /v | find "Quest_Software"
   Important: If your Management Server uses an external database, do not stop the database. It is important that it continue to run during the upgrade.
7. If you are running the upgrade using a user ID with domain administer privileges run the following command before proceeding with the upgrade:

   ICacls [foglight_home]\state\PostgreSQL-data /t /grant [domain]\administrator:(OI)(CI)F

   Where [domain]\administrator is a local or domain administrator.
8. Launch the installation package for your platform and choose Upgrade. Follow the instructions in the installation wizard.
   Note : The database upgrade may be time consuming if you have a large topology.
9. Upgrade any external Agent Managers (the internal Agent Manager is upgraded automatically). For instructions, see the Foglight for Virtualization, Enterprise Edition Upgrade Guide.

10. After deploying the new storage agents to an agent manager, the agent manager baseline.jvmargs.config file, if it has been customized previously, may need to be updated. Specifically:

    1. Any memory settings under 3 Gb can be removed.
    2. Any memory settings over 3 Gb should be reduced by 3 Gb

    The storage agent now includes support for dynamic memory settings and the previous memory settings in baseline.jvmargs.config are not needed. The amount of memory used for storage agents will be adjusted automatically as more agents are brought online.

11. Install the updated Foglight for Storage Management 4.5.5 license.
12. Upgrade the Storage Management Agents from the Storage & SAN > Storage Environment > Administration dashboard, for each Agent Manager Host shown in the Storage Collector Agents view.
    For instructions, see "Deploying Storage Agents after an Upgrade" in the Managing Storage in Virtual Environments Installation and Configuration Guide.

    The upgrade dialog will:

    • Upgrade StorageCollector.car
13. Upgrade the VMware Performance Agent. For instructions, see "Upgrading the VMware Performance Agent" in the Foglight for Virtualization, Enterprise Edition Upgrade Guide.
14. If you had enabled the trial license for Foglight for Virtualization EE 7.x before upgrading, and you want to use Foglight for Virtualization EE features after upgrading, you may also need to upgrade some additional agents. For instructions, see the Foglight for Virtualization, Enterprise Edition Upgrade Guide.

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System requirements

System requirements

For information about system requirements for this release, see Foglight for Storage Management Installation Guide.

Note: Foglight for Storage Management requires a 64-bit Windows® or Linux® Agent Manager.

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Troubleshooting

Troubleshooting

This section provides a list of references which address the most commonly faced issues relating to remote connectivity, allowing for easy troubleshooting using the vendor's information knowledgebase:

• To verify TCP/IP connectivity for SQL statement collections, Management Studio (SSMS) cannot be used as other protocols may be leveraged. Instead, verify connectivity using a UDL as detailed here (scroll down to the section entitled: How to Open a Data Link File with Notepad): http://support.microsoft.com/kb/244659/
• To verify the WMI connectivity using a Microsoft Windows built-in utility, see http://technet.microsoft.com/en-us/library/cc180684.aspx
• To troubleshoot WMI access permissions, see http://blogs.technet.com/b/askperf/archive/2007/08/14/wmi-troubleshooting-permissions.aspx
• For information about WMI connectivity from Windows Server 2003/Vista and later versions, see http://msdn.microsoft.com/en-us/library/aa822854(VS.85).aspx
• For WMI troubleshooting tips and techniques, see http://msdn.microsoft.com/en-us/library/aa394603(VS.85).aspx

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Product licensing

Product licensing

Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them. Foglight cartridges are also license-protected. While some cartridges are covered by the base Foglight license (such as Foglight Agent Manager cartridges and the Cartridge for Infrastructure), others may require an additional license.

Foglight for Virtualization, Enterprise Edition and Foglight for Storage Management are licensed separately. Note the following:

• Installing the Foglight for Storage Management package installs its trial license which is valid for 30 days.

• Installing the Foglight for Virtualization EE package installs its trial license which is valid for 30 days.

No matter which package you download and install, when the licenses for both products are activated, the features and functionality of the final installed solution are identical.

To activate a trial or a purchased commercial license:

1. On the navigation panel, under Dashboards, click Administration > Setup > Manage Licenses.
2. Click Install.
3. In the Install License dialog box, click Browse.
4. In the file browser that appears, specify the location of the license file.
5. In the Install License dialog box, click Install License.

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