The following features are no longer supported:
The On Demand Migration API used by the Desktop Update Agent version 1.x releases is no longer available. Desktop Update Agent version 1.x is no longer supported. The 1.x series agents are not able to communicate with On Demand Migration.
The “Direct Download” option is no longer supported.
The following is a list of issues, including those attributed to third-party products, known to exist at the time of release.
Table 1: General known issues
| Known Issue | Issue ID |
|---|---|
|
If a token is generated using a passphrase that contains a $ character, and if the passphrase is provided inside a double-quoted string, the DUA install will exit with an error message. 2. Use a passphrase that does not contain this special character. 2. Escape the $ character with a backtick character in front of it, e.g. for a passphrase abc$123 enter abc`$123 |
590336 |
| PST file configuration in New Outlook is not migrated by DUA. Microsoft support for PSTs in New Outlook remains 'partial.' No API or alternative method is available to DUA to migrate PSTs during reconfiguration. Quest will continue to monitor the Microsoft 365 roadmap for further updates to PST support. | 567073 |
| If running On Demand Desktop Update Agent as Administrator, it is not possible to update OneDrive. This is a Microsoft OneDrive limitation. | 498466 |
| On Windows 10, if the Desktop Update Agent reconfiguration task for OneDrive is interrupted before the restart, after restart a message displays that a folder cannot be found. | 529144 |
|
The OneDrive reconfiguration step drops all OneDrive connections on a computer when a restart is needed when switching one profile with the Preserve Existing Folder option enabled. Accounts that were not switched will need to log in to OneDrive again. This affects computers with multiple user profiles. |
407423 |
| When migrating "roaming" signatures with Outlook O365, even though the registry keys get set, the signatures are not used by Outlook. | 411635 |
|
If the Desktop Update Agent is stopped suddenly (for example, due to an unexpected computer restart or stopping the agent through Task Manager), On Demand Migration will not be updated with the in-flight results. If progress in the agent is stopped between steps by choosing Cancel, the state of each step is reported to On Demand Migration and the On Demand Migration dashboard will reflect what was completed. |
376672 |
|
DUA License reset is only supported for Azure Joined, Hybrid Azure Joined, or workplace joined, on Windows 10 1803 build and later. |
268628 |
| DUA will run office reset and clear saved credential cache with CD-Key version of the office installed. | 267928 |
The following lists the new features, enhancements, and resolved issues by release.
October 2025
| Resolved Issues | Issue ID |
|---|---|
| Addressed a change in the behavior of OneDrive starting with build 25.179.0914.0003 where the Sign in to OneDrive dialog would have the Sign in button disabled (grayed out) when launched from DUA. | 587364, 587007 |
September 2025
| New Features | Issue ID | ||||
|---|---|---|---|---|---|
|
The agent now runs silently in the background and automatically polls On Demand Migration for switch tasks at regular intervals. Users no longer need to manually start the agent; after installation it will automatically start on the next sign-in or reboot, and will open on the desktop to prompt for processing when action is required. Processing can also be postponed by end users for several minutes or hours, providing greater flexibility.
Additionally, migration administrators can now view installed Desktop Update Agent reports directly in the On Demand Migration interface, improving visibility and management of agent deployments. |
440407 | ||||
| A new OneDrive Application option on the Switch Applications task instructs the Desktop Update Agent to use the target UPN to reconfigure OneDrive. | 440414 |
| Resolved Issues | Issue ID |
|---|---|
| Improved reliability of OneDrive migration when a restart is required to complete the process. All required data for the restart is saved immediately after a folder rename at restart is requested, preventing an inconsistent OneDrive state if the process is interrupted. | 567031 |
| DUA update - Installing when an agent is already present stops the On Demand Desktop Update Agent service, impacting OneDrive reconfiguration and App license reset features. | 566232 |
| Two Teams accounts displayed in the Teams Meeting Add-on. | 533868 |
September 2025
All resolved issues from the 2.4.2 hotfix and 2.4.3 release are also included in version 2.5.2.
December 2024
| Enhancement | Issue ID | ||
|---|---|---|---|
| Selection of the Outlook variant (Classic or New) to reconfigure
Desktop Update Agent needs to close and restart Outlook during the reconfiguration process, Which Outlook variants to reconfigure will be based on the following:
After the Desktop Update Agent completes, if the Outlook variant that was reconfigured is not the one expected or preferred by the user, a second run can be performed to correct this. The migration administrator can set up a new Switch task for any affected users. The user should ensure their required Outlook variant is running and then manually start the Desktop Update Agent. DUA will then reconfigure that Outlook variant based on the criteria listed above. |
| Resolved Issues | Issue ID |
|---|---|
| Desktop Update Agent detects Outlook configured when the user is only set up for Teams. | 521965 |
| Desktop Update Agent does not open and show Outlook Completed when rerun after switching Outlook. | 523925 |
| Desktop Update Agent becomes unresponsive when new Outlook is updated from Classic Outlook using the 'Try the new Outlook' switch. | 532054 |
| Improved message displayed at the beginning of Desktop Update Agent reconfiguration Spanish edition. | 523767 |
| Message displayed at the beginning of Desktop Update Agent reconfiguration is in English in the Spanish edition. | 521247 |
| Outlook Reconfiguration - Unable to switch Outlook Classic if it is not running. | 527977 |
| Outlook Switch - When Desktop Update Agent is canceled before closing Outlook, the target profile is created but the status is not sent to On Demand Migration. | 522344 |
| When Classic and new Outlook co-exist only the Classic Outlook account is updated when Desktop Update Agent is run. | 509138 |
| When Teams is open during Desktop Update Agent reconfiguration, “Close Microsoft Teams now” does not reliably close Teams. | 531207 |
August 2024
| New Feature | Issue ID |
|---|---|
| Support for reconfiguring "New Outlook". | 483557 |
| Enhancement | Issue ID |
|---|---|
| Addressed minor code quality issues identified by code analysis tools. | 509214 |
|
Logging enhancements:
|
493210 501627 509031 |
| Updates to support Microsoft libraries. | 497711 |
| Resolved Issues | Issue ID |
|---|---|
| DUA does not recognize Teams as configured at the end of the Teams reconfiguration step and continues to wait. | 519973 |
| Office activation is a trial license when switching between Microsoft Outlook and Office. | 492780 |
|
Localization issues (Spanish and German):
|
498306 498467 498860 501388 |
May 2024
| Enhancement | Issue ID |
|---|---|
| Microsoft Entra ID (formerly Azure Active Directory) joined accounts can be reconfigured with the new Teams application. | 488317 |
| Microsoft.Identity.Client updated to the latest version. | 489105 |
| Resolved Issues | Issue ID |
|---|---|
| Error when trying to switch Teams: Access is denied. | 486189 |
| No profiles after switching Outlook using the Remove Original Profile option. | 485688 |
| When Teams fails, the guidance is to "Press Retry to try again", but the dialog does not contain a Retry button. | 486187 |
| Unhandled exception is displayed when DUA is installed on a computer where Microsoft Office is not installed. | 487570 |
| Improve error message if the switch application task is configured to update Outlook on a computer that does not have Outlook installed. | 490427 |
March 2024
| Enhancement | Issue ID |
|---|---|
|
Accessibility improvements:
|
471574 |
| The Desktop Update Agent can now reconfigure the new Microsoft Teams application. | 479017 |
| Resolved Issues | Issue ID |
|---|---|
| Corrected OneDrive setup issue where end user could be incorrectly prompted to choose a new OneDrive folder location during 'PreserveExisting' reconfiguration | 460174 |
| Error when Outlook profile is not found. | 478671 |
| Corrected minor localization issues. | 472691 |
January 2024
| Enhancement | Issue ID |
|---|---|
| The Desktop Update Agent now allows the underlying .NET Framework to choose the best TLS version available in Windows. TLS 1.3 will be used where it is available. | 462429 |
| The agent now logs the On Demand Migration endpoint that it will contact. This will help identify misconfigurations related to tokens and the different processing regions. | 459448 |
| Agent enhanced to support use of the Desktop Update Agent with On Demand Migration Hybrid Exchange. | 464123 |
| Resolved Issues | Issue ID |
|---|---|
| If an incorrect passphrase is entered in the agent installer, a warning is issued and the installation will not complete. This avoids a situation where the agent would be installed, but no token would be stored. | 446216 |
| When switching multiple profiles on one computer, the status for the PowerShell Script steps could incorrectly reflect a previous run. The status now resets correctly for each profile. | 449831 |
|
In some domain move scenarios involving a vanity domain, the Desktop Update Agent is unable to locate the source profile, because the source email and User Principal Name known to On Demand Migration will have changed as part of the move process. In this situation, the Desktop Update Agent may try to create a new profile using another discovered email address, which may result in an incorrectly configured user profile. As a result, Outlook might not be able to start and will report that the current set of folders cannot be opened. This change also resolves a OneDrive issue related to the same scenario. |
464126 |
| Added digital signatures to the Microsoft-derived scripts included with the Desktop Update Agent, which are used in the Office 365 application licensing step. | 467724 |
November 2023
| Enhancement | Issue ID |
|---|---|
| Ability to specify a domain to use for switch application tasks. This is necessary when the DNS domain is moving at the same time as the users but is not being set as the primary SMTP address in the target tenant. | 460649 |
October 2023
| Enhancement | Issue ID |
|---|---|
| Desktop Update Agent can detect the new version of Microsoft Teams. At this time the agent cannot reconfigure the application. This update provides only detection and related messaging. (See Known issues.) | 439471 |
| Resolved Issues | Issue ID |
|---|---|
| Handling of the PowerShell configuration scripts updated so that when errors occur, but are ignored within the PowerShell scripts, the agent will not report the script status as Failed. | 455167 |
|
Agent fails to run the Outlook reconfiguration step where PST files are associated with the new profile. |
445809 |
| After an Outlook switch, the 'From' field in Outlook displays 'Microsoft Exchange' instead of the name of the sender. | 443287 |
August 2023
| Enhancement | Issue ID |
|---|---|
| Ability to refresh accounts before running the switch task. | 438878 |
June 2023
| Enhancement | Issue ID |
|---|---|
| Ability to run custom PowerShell scripts before and/or after the desktop application reconfiguration. | 248615 |
| Added Spanish language localization. | 402932 |
| If Teams cannot be reconfigured because they are Microsft Entra ID-joined, users can choose to skip the Teams step of the migration process. | 401374 |
| User interface redesigned to conform to On Demand Migration look and feel. | 398170 |
| Report agent version and FQDN to ODM when querying for reconfiguration task steps, to aid in tracking agent readiness and in troubleshooting. | 417541 |
| Resolved Issues | Issue ID |
|---|---|
| Changed the method used to create the Outlook profile during the Outlook reconfiguration. This eliminates issues where a "Helper dialog" would appear and prompt for basic credentials. | 418963 |
| Improved troubleshooting information sent to ODM when reconfiguration steps fail, to speed up issue resolution. | 412345 |
| Agent can process Teams reconfiguration when multiple users are signed into Teams on the same computer. | 423556 |
| Suppress invalid file name characters from Target tenant name when renaming the OneDrive folder. | 428845 |
May 2023
| Resolved Issues | Issue ID |
|---|---|
| Problems when Windows Known Folders Move is used to redirect user folders to OneDrive. | 419154 |
April 2023
| Resolved Issues | Issue ID |
|---|---|
| Added support for removing the source Profile and any associated files, if this option is chosen in the Switch Task. | 274628 |
| Changed Redemption libraries to version 5.27 to resolve sporadic credential dialog issues. | 415849 |
| If an installation exits because the mandatory Token/Passphrase parameters are missing, the user is presented with a usage guidance dialog. | 417064 |
| During a migration, the OneDrive step will clear the OneDrive identity cache. | 411148 |
March 2023
| Resolved Issues | Issue ID | ||
|---|---|---|---|
| The Outlook Redemption library that is shipped with the agent has been updated to the latest version. | 411364 | ||
| Date added to the top of the log file. | 413473 | ||
|
Corrected issues uninstalling and upgrading the agent when deploying with a GPO.
|
413267 | ||
| When Outlook, Teams, or On Demand Migration are not present an error message should not be displayed. This information is captured in the log file. | 412894 |
February 2023
| Enhancements | Issue ID |
|---|---|
| Ability to continue the migration process even if the Outlook reconfiguration step fails. | 394084 |
| Resolved Issues | Issue ID |
|---|---|
| Logging improvements to make more information available by default. | 392122 393919 392123 |
| The Outlook Redemption library that is shipped with the agent has been updated to the latest version to address Autodiscover connectivity . | 393916 |
| Fixed an issue affecting Outlook 2016 and 2019 where signatures would not transfer for some accounts. | 410619 |
January 2023
| Enhancements | Issue ID |
|---|
| Ability to setup a DUA token expiration notification. | 409479 |
| Ability to setup a DUA token revoke notification. | 410401 |
November 2022
| Enhancements | Issue ID |
|---|---|
|
If the agent is unable to rename the OneDrive folder during the migration , OneDrive must be restarted. This will allow the folder to be renamed and the agent to process any remaining steps. If needed, users are presented with the option to either restart OneDrive immediately or have the rename triggered on their next restart. |
362169 |
| Resolved Issues | Issue ID |
|---|---|
| When parsing the list of Windows services in the registry, the agent expected a String value. Unexpected characters, such as wide characters (two bytes per character), would result in a System.InvalidCastException error and the agent closing unexpectedly. | 392606 |
| Optimization: When no eligible profiles are found, On Demand Migration requests will not be made. | 385561 |
| Fix that prevents the 32-bit agent from running unnecessarily on computers with 64-bit OS and Outlook. | 386464 |
| Uninstall will now remove the registry key that was created by the GPO deployment process. | 384618 |
October 2022
| Enhancement | Issue ID |
|---|---|
|
The migration state for OneDrive has been updated to display the OneDrive Migration State. |
357162 |
| The migration state for mailboxes has been updated to use mailbox status. | 355930 |
| Ability to skip the migration status validation during the configuration of the switch application task. | 356643 |
Quest Operations and Quest Support have procedures in place to monitor the health of the system and ensure
any degradation of the service is promptly identified and resolved. On Demand relies on Azure and AWS
infrastructure and as such, is subject to the possible disruption of these services. You can view the following
status pages:
Quest On Demand: https://status.quest-on-demand.com/
Azure Services: https://azure.microsoft.com/en-ca/status/
AWS Services: https://status.aws.amazon.com/
