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NetVault 13.0.3 - Administration Guide

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors
NetVault Service fails to start on Windows NetVault Service fails to start after the machine is restarted NetVault Service starts, but stops immediately on Linux Login fails after any change in the server IP address Unexpected behavior of NetVault WebUI WebUI does not run in Compatibility View in Internet Explorer NetVault installer fails during push installation VSS-based backup fails Modifying TCP/IP socket buffer size on Windows Restores using Data Copy savesets fail on clients running NetVault 10.0.1 Restore fails on Itanium platforms if the index is larger than 2GB After upgrade, Data Copy and Consolidated backup job on Linux fails After upgrade, console error is displayed on WebUI pages Deployment task hangs on target Linux machine during push installation. Unable to add package store with hostname. Deployment task fails due to network configuration issues. Domain user is unable to login NetVault Server if the workstation attribute is set. Domain user is unable to login NetVault Server on Debian 9. Adding the target machine as a client fails, after successful push installation. Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Client Host. Unable to install, uninstall catalog search on client after NetVault Server migration with the same or different server name External Azure AD user cannot add an external Azure AD user to NetVault Server Failed to verify target Windows machine from a Linux-based NetVault Server NetVault is unable to send reports as an email attachment in PDF format on RHEL 5.x platform Restore fails on NetVault Database backup When using RDA for backups, only four streams are used at once Unable to create large VTL on Linux Browsing a folder with a large number of files times out
Safe Mode in NetVault

Viewing tape library details

To view tape library details:
1
In the Navigation pane, click Manage Devices.
On the Manage Devices page, you can view the list of storage devices added to the NetVault Server. The device status is indicated using the following icons.
 
Table 83. Device status icons
Icon
Description

Device is online and available for use.

Device is offline. NetVault is able to detect the device, but unable to access it for backup or restore jobs.

Device is unavailable. NetVault is unable to detect the device.

2
To view the details of a particular tape library, click the corresponding Manage Library icon .
3
On the Tape Library Management page, you can view the following information:
•
Library details: This area shows the following information:
•
Name: Library name.
•
Vendor: Vendor name.
•
Product: Library type.
•
Drives: Number of drives.
•
Slots: Number of slots.
•
Client: Client to which the device is attached.
•
Status: Device status (online or offline).
•
Activity: Device or door status.
•
Door: Door status (open or closed).
•
Drives table: The Drives table lists all tape drives for the library. It shows the following information:
•
Status icon: Drive status icon.
•
Bay: Drive bay number.
•
Name: Drive name.
•
Status: Drive status (online or offline).
•
Activity: Idle or writing.
•
Contents: Label of the tape loaded in the drive. If the drive does not contain any tape, the column shows “Unloaded.”
4
To perform a library-related task, click the corresponding button in the Operations pane. Alternatively, click a link in the Navigation pane to open a different page.

Opening and closing library door

Before opening a library door, you must issue the Open Door command from the WebUI. NetVault puts a software lock on the library door to prevent anyone from opening the door without issuing the Open Door command. If you do not issue this command, NetVault does not know when tapes are added, removed, or rearranged, and it may attempt to load non-existent media.

To open a library door from WebUI:
1
In the Navigation pane, click Manage Devices.
2
In the list of devices, click the icon to locate the library, and then click the corresponding Manage Library icon .
3
On the Tape Library Management page, click Open Door.
The library goes offline when you open the door.
4
To bring it back online, click Close Door.

Opening and closing entry/exit ports

To open or close an entry/exit port:
1
In the Navigation pane, click Manage Devices.
2
In the list of devices, click the icon to open the library, and then click the Ports link or the corresponding Manage Ports button to open the Port Browser.
3
To open an entry/exit port, select the port in the Ports table, and click Open Port.
When you issue the Open Port command, NetVault puts a software lock on library so that it knows that the port door is going to be opened.
4
To close the port after placing a tape, select Close Port. If you have placed a cleaning tape in the port, select Close port with cleaning media.
When you issue the Close Port command, NetVault knows that you have physically closed the port door, and it removes the lock on the library.

Unloading or importing tapes from entry/exit ports

To unload a tape from an entry/exit port:
1
In the Navigation pane, click Manage Devices.
2
In the list of devices, click the icon to open the library, and then click the Ports link or the corresponding Manage Ports button to open the Port Browser.
3
In the Ports table, select the slot that contains the tape, and click Unload from Port.
The tape is moved to a drive or slot:
•
If the media barcode is available in the NetVault Database, the tape is loaded to a free slot.
•
If the tape does not have a barcode or the barcode information is not available in the NetVault Database, the tape is loaded to a drive to read the header.
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