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NetVault 13.0.1 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors Safe Mode in NetVault

Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Client Host.

Description

If catalog search is installed on NetVault Client host and this client host is manually uninstalled or not accessible, you are unable to install, uninstall or navigate catalog search page.

Symptom

Cannot navigate catalog search page, or it appears as catalog search is installed on the client host.

Solution

Check if catalog search is not available on the client host. If catalog search is not available, change the parameters and their values in the catalog.cfg configuration file. You can now re-install catalog search on the selected NetVault Client host. For more information, see, Managing catalog search.

To change the parameters and their values in catalog.cfg file
1
Open the catalog.cfg file to edit, available in config directory.
•
In the [Catalog] section, change the following:
Enabled=false
•
In the [Catalog:Worker Pool Size] section, change the following:
Type= Range
Value= 5
Width= 4
Range= 1 20
Label= Maximum simultaneously active catalog workers
Label Id= 14744
•
In the [Timeouts:Catalog Index Saveset] section, change the following:
Type= Range
Range= 5, 600
Width= 4
Label= Polling interval (in seconds) to check for backups to catalog
Label Id= 14745
Value= 10
•
In the [CatalogVersion] section, change the following:
NVVersion=
NVBuildLevel=
2
Save and Close the catalog.cfg file

Unable to install, uninstall catalog search on client after NetVault Server migration with the same or different server name

Description

After performing successful NetVault migration you are unable to install catalog search on selected client. After installing catalog search successfully, catalog search still shows as uninstalled or displays an error "Catalog Search is installed by other NetVault Server”.

Symptom

After performing successful NetVault migration you are unable to install catalog search on selected client. After installing catalog search successfully, catalog search still shows as uninstalled or displays an error "Catalog Search is installed by other NetVault Server”.

Solution

Manually validate catalog search installation in <NetVault Server Installation\Quest\NetVault\catalog> folder, if catalog search is installed, you need to uninstall catalog search from the following NetVault installation directory.

External Azure AD user cannot add an external Azure AD user to NetVault Server

Description

An external Azure AD user is unable to add another external Azure AD user to the NetVault Server.

Symptom

When adding another external Azure AD user, the existing external Azure AD user receives the error “User name not present in domain.”

Solution

The external collaboration settings in the Azure portal must have the proper permissions. To allow guest users to add other users, complete the following steps:

1
Log in to the Azure portal.
2
Click Azure Active Directory.
3
Navigate to User settings.
4
Click Manage external collaboration settings.
5
Set Guest users permissions are limited to No.
6
Click Save.

Failed to verify target Windows machine from a Linux-based NetVault Server

Description

When trying to verify a Windows target machine from a Linux-based NetVault server during the creation of a deployment task, the verification fails, even with valid credentials.

Symptom

While verifying the target machines, the following errors displayed:

•
Verification throws the following error message: Could not connect to remote target.
•
After a verification failure, proceeding with the client installation results in a failure with the same error.
Solution

This issue occurs when the kerberos on the Linux Server machines is not properly configured. Check /etc/krb5.conf for a valid default_realm.

This issue also occurs when the kerberos ticket is expired for the user. To renew the ticket, run the following command on the Linux NetVault server:

kinit user@domain.com

Successful execution of the command should result in successful verification for the specified user.

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