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NetVault 13.0.1 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors Safe Mode in NetVault

Job activity capabilities

[NVBU-19856]

Different roles come with different rights and restrictions for view the job activity of other roles. The following lists describe the job activity capabilities for each role.

MSP administrator:

•
Runs the backup on the client with access to the MSP administrator.
•
Sees only the jobs which the MSP administrator created under Job Status, Manage Job Definition, and Job History.
•
Sees only the jobs which the MSP administrator created under Create Restore.
•
Sees those clients under the Client filter option in Create Restore, View Logs, and other pages of the WebUI.

Tenant administrator:

•
Runs the backup on any client of the tenant.
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Sees all the jobs created by the Tenant administrator and the Tenant users under Job Status, Manage Job Definition, and Job History.
•
Sees all the jobs created by Tenant administrator and the Tenant users under Create Restore.
•
Sees only that client under the Client filter option in the Create Restore, View Logs, and other pages of the WebUIs.
 
* 
NOTE: By default, the Tenant administrator has access permission to the default client group, which includes all clients of a tenant.

Tenant user:

•
Runs the backup on the client with access to the Tenant user.
•
Sees only the jobs which the Tenant user created under Job Status, Manage Job Definition, and Job History.
•
Sees only the jobs which the Tenant user created under Create Restore.
•
Sees only those clients under the Client filter option in Create Restore, View Logs, and other pages of the WebUI.

Viewing job activity

You can monitor the progress and status of your jobs from the Job Status page. You can also use this page to manage your jobs and perform various job-related tasks.

To view job activity:
1
In the Navigation pane, click Job Status.
2
On the Job Status page, you can view the following information.
Figure 23. Job Status page

 
Table 73. Job Status page
Item
Description

Job activity charts

This area shows the summary for current jobs, policy jobs, and regular jobs in the form of bar charts:

•
Current Activity: The individual bars represent the number of jobs that are in active, waiting, pending, and scheduled states.
•
Policies: The individual bars represent the number of policy jobs that have completed successfully, completed with warnings, and failed. The Healthy count of policies shows the number of policy jobs that have completed successfully when all the jobs in the policy are successful. It shows 0 count if one or more jobs in the policy have warnings or errors.
•
Regular Jobs: The individual bars represent the number of regular jobs that have completed successfully, completed with warnings, and failed.

You can click a job activity to display the job details for that category in the job activity table. For example, you can click Policies in the Job Activity area to display the policy jobs in the job activity table.

You can click a bar in the activity chart area to display the job details for that category in the activity table. For example, you can click the Active bar in the Current Activity area to display the jobs that are in progress.

To return to the default view type for the activity table, click the View all current activity link.

To hide the job activity statistics on Job Status page, follow these steps:

•
In the header pane of NetVault WebUI, click the Settings icon and select Application Settings. Application Settings drawer is displayed on the right- side of the page.
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In the Hide Job Statistics option, select Hide the Job Activity Statistics check box.
•
Click OK.

Job activity table

By default, the table lists all current job activities (All activity category).

For the All Activity category, you can view the following information: Start Time (also shows start date), Job Title, Plugin, Client, Type, ID/Instance/Phase (shows the instance and phase), Next runtime (date and time when the next instance is scheduled to run), Progress (current or average transfer rate), Current Status (current status of a job instance), and Last Exit Status (exist status of latest completed job instance).

You can also add or remove following additional columns using the column menu: Policy Name, ID (shows only the job ID), Instance (shows only the job instance), Phase (shows only the job phase), Selection Set, Plugin Options Set, Schedule Set, Source Set, Target Set, Advanced Options Set, Duration (Displays the time in hours: minutes: seconds to complete the operation for backup/restore/reporting). For more information, see Sorting records in NetVault WebUI.

The following job status light icons are displayed in the current status and last exit status columns based on the exit status:

•
Red light: Aborted, Died, Failed, Did not run
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Yellow light: Warnings, Stopped, and Waiting for media
•
Violet: Acknowledged

The following row background colors are displayed for a job based on current status:

•
Green: Running
•
Blue: Scheduled

You can change the view type and also filter the records displayed in the table:

Change the view type: To view the job details for a different job category, click the corresponding bar in the activity chart area. For example, to view the jobs that have completed with warnings, click the Warnings bar in the Regular Jobs area.

 
3
By default, the table is sorted by Start Time (descending order).
You can sort the table by one or more columns, as required. For more information, see Sorting records in NetVault WebUI.
To set the filter options (For more information on table filter options for Job Status page, see Table 7), view the page size setting, column sort order, applied filters in the table, export the records, or edit table settings, click the icons at the lower- right corner of the table.
For more information, see Customizing tables in NetVault WebUI.
 
* 
NOTE: Acknowledged jobs are not part of regular sorting. So, sorting results display normal jobs first and then acknowledged jobs.
4
You can use the Search option to filter the table data and quickly find entries that contain the specified string in any column values. You can also include wildcards (“?” or “*”) in the search filter string.
5
To perform a job-related task, click the corresponding button in the Operations pane if the Page Options are set to show the action options as buttons on bottom of page. By default, this option is displayed.
-OR-
To perform a job-related task using ‘Actions’ column in the Job Activity table, select a job (s) and click the corresponding context menu icon in the Actions column. Click the job-related action you want to apply.
Alternatively, click a link in the Navigation pane to open a different page.

Viewing job calendar

You can view your jobs for a month, a week, or a day on a calendar. It can be helpful to view your jobs in the calendar format to ensure that there are no scheduling conflicts. You may want to verify the calendar before you create a job. You can monitor the progress and status of your jobs from the Job Calendar page. You can also use this page to manage your jobs and perform various job-related tasks.

To view backup jobs on a calendar:
1
In the Navigation pane, click Job Calendar.
2
On the Job Calendar page, you can view the following information.
 
Table 74. Job Calendar page
Item
Description

Settings icon

Click this icon to display the job calendar settings. ‘Calendar settings’ drawer is displayed on the right- side of the page showing the following options:

•
Filter By Status: This area shows the following filter options based on the job status:
•
Scheduled: To display the scheduled jobs, click this button.
•
Active: To display the in-progress jobs, click this button.
•
Success: To display the jobs that have completed successfully, click this button.
•
Warnings: To display the jobs that have completed with warnings, click this button.
•
Errors: To display the jobs that have failed, click this button.
By default, all the jobs are displayed on the Job Calendar page.To hide a job status, click the corresponding button. You can select one or more filters to display the corresponding jobs on job calendar.
•
Timeslot Size: For Weekly and Daily view, you can set the time granularity for the jobs on calendar using Timeslot Size field.
To set the time granularity, select any of the following time slot sizes: 1 min, 5 mins, 15 mins, 20 mins, 30 mins, or 60 mins.
By default, the time slot size is set to 30 mins.
You can select the preferred filters and persist the setting over browser sessions.

Job Calendar

This area displays the jobs on the calendar based on Filter By Status and Timeslot Size settings.

You can view your jobs for a month, a week, or a day on calendar. By default, weekly view of the Job Calendar is displayed. To display monthly view, click ‘month’ or to display the daily view, click ‘day’.

Monthly view: Displays the jobs for the month. The height of the job is fixed in this view.

Weekly view: Displays the jobs for a week. The height of the job is corresponding to the time taken to run the job.

Daily view: Displays the jobs for a day. The height of the job is corresponding to the time taken to run the job.

The Red color line on the Job Calendar shows the current time.

Move the pointer over a job to see the job summary such as job title, start time, end time, and so on.

3
To quickly locate the job (s), you can use the Search box at the upper right corner of the page. The job (s) on the calendar is filtered based on Job name or Job ID.The data in the calendar is filtered as you type the search text into the box. You can also include wildcards (“?” or “*”) in the search filter string.
4
To perform a job-related task, click the job and then click the job-related action you want to apply.

Managing jobs

This section includes the following topics:

•
Running a job immediately
•
Aborting a job
•
Stopping a job
•
Restarting a job
•
Placing a job on hold
•
Resuming a job
•
Determining the reason for “waiting for media” status
•
Viewing log messages for a job
•
Viewing and managing a job
•
Monitoring job progress
•
Clearing job errors and warnings
•
Removing a job schedule
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