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Enterprise Reporter 3.5 - Report Manager User Guide

Quest Enterprise Reporter Report Manager Introducing the Report Manager Running and Scheduling Reports Creating and Editing Reports Troubleshooting Issues with Enterprise Reporter Appendix: PowerShell cmdlets

Restoring a connection to the Enterprise Reporter Server

There are a number of reasons why a Enterprise Reporter server may be down. When a console loses its connection to the server, it becomes unusable and must be restarted. All users connected to the Enterprise Reporter server are affected. You should check the following connections:

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Ensure that the computer hosting the server is turned on and running properly.
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Ensure that the Enterprise Reporter server service is running. If necessary, restart it using the Services console.
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Ensure that you can reach the host computer over your network.
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Ensure that the server host computer meets the minimum system requirements.

If the server has gone down and been restored since you last logged in, then the next time you connect, you will be informed that the server went down. If you are the main Enterprise Reporter administrator, this allows you to be aware that your server has had issues. Intermittent failures over time may be due to instability in your network, problems on the server’s host computer, or your SQL Server deployment.

Restoring a connection to the Enterprise Reporter database

If your server has lost its connection to the database, you can still open a console and connect to the server, but functionality will be limited. You will be unable to create discoveries, run reports or modify your configuration. Ensure that the SQL Server hosting the Enterprise Reporter database is running, and that the server can access it.

The Report Manager maintains a direct connection to the SQL Server database, so ensure that the console’s computer can also access the SQL Server.

Troubleshooting Connection Timeouts

As Enterprise Reporter processes your requests, constant communication with the database is required. Depending on your network configuration, your Enterprise Reporter deployment, and the power of your SQL Server® host, the solution for timeout issues may vary.

You can fix timeout issues by either increasing the timeout in Enterprise Reporter, or by investigating any systemic or deployment issues. For example, perhaps your SQL Server where the database is hosted is underpowered, or you have located your Enterprise Reporter server physically distant from your SQL Server.

There are the following settings for each timeout configuration:

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Connection timeout
This is the amount of time given to make the initial connection to the database each time communication is needed. This is less likely to need adjustment. Timeouts are more likely due to SQL Server® or network issues than Enterprise Reporter specific problems. However, if you continually are seeing timeout errors, try increasing this setting.
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Command timeout
This is the amount of time allowed for the database to process requests. If you are getting timeout error messages during data collection, increase this setting.
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Report Command timeout
This is the amount of time allowed for report generation. If you are getting timeout errors messages during report generation, for interactive or scheduled reports, increase this setting.
* 
NOTE: Local administrative privileges are required to change timeout settings.
To change the database timeout settings for the Enterprise Reporter Server
1
Click System Configuration.
2
Under Time-Outs, click Manage database settings used by Enterprise Reporter.
3
To change the time allowed to establish a connection, modify the Connection Timeout.
4
To change the time allowed to process a database command, modify the Command Timeout.
5
To change the time allowed to generate a report, modify the Report Command Timeout.

Troubleshooting credential change failures

Each credential in the Credential Manager has three parts—an account name, a password, and an optional description—you can change any of them. While most changes are processed smoothly, occasionally issues in the network environment may prevent changes from being applied. When a change fails, you must determine the reason, and manually make the changes.

If a report schedule fails after changing a credential, it could mean that:

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Your credentials do not have access to the delivery share. Ensure the credentials are valid, and that they have write access to the share.
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Your credentials are not valid for your SMTP server. You can test the credentials in the SMTP configuration dialog box. For more information, see Delivering Scheduled Reports by Email .
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