Spotlight on SQL Server (SOSSE) product follows the Quest customization guidelines, here are these guidelines:
SUPPORT POLICY ON CUSTOMIZATIONS
A customization indicates functionality and configurations added to a Quest® product that are not provided as part of the standard generally available product release and, as such, would be outside the scope of the support and maintenance services provided herein. Customizations can include new or modified scripts used within or alongside our products as well as additional functionality, such as custom reports, dashboards, rules and automated actions, developed by you, your partners or our services organization.
Support and customizations
Technical support does not perform or maintain customizations. The design and development of customizations to our products is your responsibility. Assistance from technical support is limited to helping ensure that the product’s functionality, which enables the addition of customizations, is functioning as expected. Alternatively, you may obtain guidance through product-specific support sites or the Support Portal Knowledge Base.
Maintaining customizations
Careful consideration should be given to all customizations during future migration or upgrade exercises to new product or platform versions. Customizations could inhibit the upgrade itself and may require a level of rework to continue functioning properly. Technical support does not take ownership for any customizations. We strongly encourage you to document and maintain records on any implemented customization work. These records can be useful in determining whether problems are caused by customization or are a defect in the core product.
NOTE: Spotlight on SQL Server product does however have a Spotlight Professional Services department that can help install and train users in how to use this product, also they are able to do some customization projects (depending on the complexity), now since this service is outside of the normal technical support scope, there are additional charges associated with any extra customization projects.
For more information, please open a ticket with the Quest Sales department so they can schedule a meeting with our Quest PSO team or you can contact your Quest Sales Rep directly.
https://www.quest.com/buy/
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