How to collect logs and job information for Quest Support (4321059)

1. Choose Tools | Advanced Support Tool.
   
2. Select Enable Support Logging.

   

3. In the Logging Level box, select the type of errors to capture.
4. In the Log Files Path box, type the path to where the log file will be saved, or click Browse to locate a path.

   

5. Your license number is automatically filled in, but you need to add your contact name, email, and phone number.
   
6. Open the Options tab.
7. Select the options as directed by your support representative. Include the Case ID if you have one.

   

8. Click OK.
9. Run your Secure Copy job to collect the log file for Quest Support.
10. Again, select Tools | Advanced Support Tool.
    

     

11. Click Save Logs.
    

     

12. To open a support case, click Here.

Note: If the steps are not performed in this order, the following reminder message will appear.