Agent Licenses Show as Trial (4034378)

After upgrading a core and agents from trial licenses to enterprise, the core shows as having a full license, but the agents show as “Trial: expired”.

This situation can occur when the agent licenses haven’t been upgraded to full in the license portal

To resolve the issue, complete the following steps.

1. Log into the License Portal
2. Click on the group name
3. Select Machines from the left navigation pane
4. Beside each agent in turn, click “Actions”-> “Upgrade”
5. Alternatively for all protected machines, select all the systems and press Upgrade at the top of the table

NOTE: Please consider pool limitation when upgrading licenses.