• Outlook 2007 or later is installed on the Core machine.
  • There is at least one profile configured in Microsoft Outlook.
  • The Outlook profile has full-control permissions, including Send As and Receive As permissions. For more information, see Granting the required permissions in Microsoft Exchange Server.
  • The Outlook Cached Exchange Mode option under the Outlook profile associated with Rapid Recovery is disabled.
  • The Core machine is in the same domain as the Exchange database.
  • The required Exchange database is open and you are on the Mail Restore page of the Rapid Recovery Core Console. For more information, see Opening an Exchange database in Rapid Recovery Core.