반품
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제목
Invalid method parameter: Failed to start PDF converter -
설명
Trying to export a report as PDF fails with "Invalid method parameter: Failed to start PDF converter"
Email notifications as PDF will stop working without displaying the error above but may continue to work when set to HTML. -
원인
Reports are first created as an HTML file which can then be converted to PDF through phanthomjs.
A quick trace while trying to export as PDF will have the following lines on the nvwsworker:
0 PROCESS :3481354 268 0 183811.943808 Do not have execute access on '/usr/netvault/bin/phantomjs'
3 PROCESS :3481354 261 0 183811.943811 FALSE = ProcStartProcessTags(/usr/netvault/bin/phantomjs, ....) 3
0 WSPROV :3481354 5938 0 183811.943813 phantomjs not started
Looking into the permissions from '/usr/netvault/bin/phantomjs' they'll have 644 (-rw-r--r--) rather than 700 (-rwx------). -
해결 방안
Execution permissions can be granted through the following command:
chmod 700 /usr/netvault/bin/phantomjs
This happens on Linux-based NetVault Server with 13.2.0.16. For both, new installs and upgrades.
Development is currently working on a fix.
This has been identified as defect NV-3807 and will be addressed in a future release.