Different strategies are required for every environment to allow CPUU to process Outlook profiles correctly. The CPUU Administration guide for the version of CPUU used should be read thoroughly.
AutoDiscover is the key to a successful CPUU Outlook Profile Migratation and during testing you may encounter these error messages, the following table should help to determine the cause and appropriate actions.
This information is taken from the CPUU Administration guide version 5.8 directly.
As always, the latest version possible of CPUU should be utilized to make use of the latest improvements to the product. It can be found at this location:
Error message in CPUU log | Root cause |
[TraceW] Failed to get Autodiscover response for email 'gc04@gemini.local'. Autodiscover URL: 'https://trideca1.gemini.local/autodiscover/autodiscover.xml'. WinHTTP result: 0x00002ee7, Description: The server name or address could not be resolved [Warning] Cannot get an Autodiscover response for the user 'gc04@gemini.local' from the URL: 'https://trideca1.gemini.local/autodiscover/autodiscover.xml'. [Error] Cannot get an Autodiscover response on source. See logged errors to resolve the issue. Profile will not be processed. | Incorrect Autodiscover URL was specified for source |
[TraceW] Failed to get Autodiscover response for email 'gc04@gemini.local'. Autodiscover URL: 'https://trideca.gemini.local/autodiscover/autodiscover.xml'. Custom result: 0xc01000cf, Description: HTTP status code 401 (Unauthorized) received. This response indicates that authorization has been refused for the account used to access destination, or specified credentials are invalid. [Error] Cannot get an Autodiscover response on target. See logged errors to resolve the issue. Profile will not be processed. | Incorrect credentials were specified for target |
[Warning] User LegacyExchangeDN properties are different: from the source Autodiscover response: '/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=gc04', from the profile: '/o=Orga1/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=99fd5306e4d641c6b88c597fb146402f-gc04'. [Error] Cannot get an Autodiscover response on source. See logged errors to resolve the issue. Profile will not be processed. | Autodiscover URL points to wrong Exchange server for source |
[TraceW] Failed to get Autodiscover response for email 'gc04@gemini.local'. Autodiscover URL: 'https://trideca.gemini.local/autodiscover/autodiscover.xml' WinHTTP result: 0x00002efd, Description: A connection with the server could not be established Or WinHTTP result: 0x00002ee7, Description: The server name or address could not be resolved [Warning] Cannot get an Autodiscover response for the user 'gc04@gemini.local' from the URL: 'https://trideca.gemini.local/autodiscover/autodiscover.xml'. [Error] Cannot get an Autodiscover response on source. See logged errors to resolve the issue. Profile will not be processed. | Cannot connect to the target Autodiscover service due to network problems, or service unavailability, or wrong URL |
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