For Outlook to be able to open archived messages we publish a set of forms to Exchange which Outlook automatically downloads and uses to know how to open shortcuts created by Metalogix Archive Manager for Exchange. These forms are published to the Public Folders in a system folder called the Organization Forms Library.
To publish forms to your on-premise Exchange environment follow these steps:
Setup the Organization Forms Library
1. Open the Exchange Management shell on one of your Exchange servers
2. Create a public folder mailbox in your Exchange environment if one does not already exist. Even if you are not planning to use public folders for other purposes a public folder mailbox is needed so we can publish the forms.
New-Mailbox -PublicFolder -Name PublicFolder
3. Create the Organization Forms library by running this command:
New-PublicFolder -Path "\NON_IPM_SUBTREE\EFORMS REGISTRY" -NAME "Organization Forms Library"
4. Specify the language for the library by running this command:
Set-PublicFolder "\NON_IPM_SUBTREE\EFORMS REGISTRY\Organization Forms Library" -EformsLocaleID EN-US
5. Add permission to the public folder by running this command (replace SUPERUSER with the account used for your Metalogix services):
Get-PublicFolder -ID "\non_IPM_Subtree\eforms registry" -GetChildren | Add-Publicfolderclientpermission -user SUPERUSER -accessrights owner
The previous commands will setup the Organization forms Library as well as setting the parameters and permissions needed so we can publish forms. For the next steps you will need to log on and work from the archive server.
Setup a mail profile for your Metalogix SuperUser account
1. Log on to the archive server as the SuperUser account
2. Create an Outlook profile for your SuperUser account. This should be the same account that was used with step 5 above. This can be done by opening the Control Panel and going to Mail. In the Mail Window Click Add to create a new profile and name it something you will recognize
3. Allow autodiscover to complete the setup for the profile.
4. Finish setting up the profile
5. Ensure the option for Prompt for a profile to be used is selected in the Mail options
Publish Forms from the archive server to Exchange
1. Open the Forms Installer which can be found in the Metalogix Program group on the Start Menu. We recommend right clicking and choosing Run As Administrator. Click Next on the first page leaving the option for Install / repair selected
2. Click Next on the forms template page
3. On the forms selection page, select all the forms on the left side and click the >> to select them. Click Next to proceed
4. Click Next on the Outlook Forms events page (all options should be selected by default). Click Next to proceed
5. On the Retrieve Servers page the Location ID and name for your Primary Retrieve Server should already be populated. If these fields are blank you can get the required details from the Locations tab in the Metalogix Archive Manager for Exchange console. Click Next to proceed
6. On the Retrieval settings page leave the default options selected unless you have configured SSL for your archive server. If you are unsure if you should be using SSL you can check this in the Locations tab in the Metalogix Archive Manager for Exchange console. Click Next to proceed
7. Finally you will be brought to the summary page which shows a summary of the previous steps. Click Install
8. When prompted to select an Outlook Profile, select the mail profile you created earlier
After the installation completed successfully the forms should be available to your users after a few hours.
In case the Forms Failed to Get Published try to register the following DLL:
* Check the Following Path C:\Program Files (x86)\Metalogix\MAM4Exchange\Common and looks for the file PamMsgHandler.dll
* Open a CMD window with Administrator Rights and navigate to the path above
* Run regsvr32 PamMsgHandler.dll
Once completed, try to publish the forms again. If you experience problems completing these steps or if forms are still not available please contact support for assistance.