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제목
Unable to add all volumes into protection -
설명
You have one or more partitions on a protected machine that won't show up as a volume to add into protection.
Viewing the affect volumes X:\System Volume Information folder, no AppAssure or Rapid Recovery files are present, such as AALog, AAData.md and AAFailover.md (as illustrated in the screenshot below).
Agent logs contains this error:
https://Agent:8006/apprecovery/api/agent/transfer/snapshots/252934bd-ff09-4548-979d-44187652b5dx/volumes/~|~~|~%3f~|~Volume{xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxx}~|~/blocks/changed]: TevoGetChangedBlocks failed with error -2147024895 (0x80070001 - Incorrect function)
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원인
The account SYSTEM does not have permissions on the partition. -
해결 방안
On Agent machine;
Open 'This PC'
Right click on the affected Partition | Properties | Security
Click on 'Edit'
Add SYSTEM to have full access to the volume.
Restart the Agent service.
The X:\System Volume Information folder should now be populated with the above mentioned files.
Go back to the Core, refresh metadata. You should now see the volume that was previously missing.