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Oops! This device is locked by Factory Reset Protection error encountered when enrolling an Android device (4252175)

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• 제목

  Oops! This device is locked by Factory Reset Protection error encountered when enrolling an Android device

• 설명

  When enroling an android device the following error is received:

   

  Oops! This device is locked by factory reset protection. Contact your IT department.

   

  

  Click To See Full Image.

• 원인

  Samsung’s Reactivation Lock feature (part of their Find My Mobile system app) is enabled. 

   

• 해결 방안

  In order to enroll in KACE Cloud you will need to disable the Reactivation Lock: Settings -> Lock Screen & Security -> Find My Mobile -> Reactivation Lock.

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KACE Cloud
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Troubleshooting

문서 내역:

생성일: 8/20/2018
최종 업데이트 날짜: 5/7/2023

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