Quest InTrust service fails to start after the SA account password was changed. (4329972)

Quest InTrust service fails to start after the SA account password was changed.

Use the adccfgdb.exe tool to reset the authentication type and the SA password. The utility can be found in the following paths:

C:\Program Files(x86)\Quest Software\InTrust\Server\ADC\SupportTools

Usage:

adccfgdb.exe [/auth {SQL|NT}] [/server <sqlhostname\sqlinstance>] [/database <dbname>] [/user <username>] [/password <pwd>|{*}]

sqlhostname\sqlinstance - SQL Server name
dbname - Database name
username - user name, used in SQL authentication mode
pwd - password, used in SQL authentication mode
* - interactive password

To reset the SA password, please use the following command line parameters

adccfgdb.exe /auth SQL /server <sqlhostname\sqlinstance> /user <sqluser> /password <sqluserpwd>

Where <sqlhostname\sqlinstance> is the name and instance of the SQL Server housing the InTrust Config database, and where <sqluserpwd> is the new password for the <sqluser> which should be sa in this case.

NOTE: If there are multiple InTrust servers in your Organization, the changes will need to be done on all servers.