After an email action has been configured, it does not send an email. In the log file the following error appears:
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2020-02-28 05:45:58.198 WARN [Action-5-thread-94739] com.quest.nitro.service.action.ActionService - Failed to invoke action EmailAction with parameters {foglight_rule_id=7b71879c-c090-44a7-bb8a-48d10ccd4ff6, foglight_severity_level_name=Critical, foglight_rule_name=My_Problematic_Rule}
com.quest.nitro.service.action.api.ActionInvocationException: Failed to send email to recipients=myEmail@company.com, cc=Default, bcc=null [org.springframework.mail.MailSendException: Failed messages: javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
com.sun.mail.smtp.SMTPAddressFailedException: 550 5.1.1 ... User unknown
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After setting the email debug option as described in solution 44139 the following appears in the log file:
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2020-03-09 03:01:37.446 VERBOSE [Action-5-thread-3026] STDOUT - RCPT TO:<myEmail@company.com>
2020-03-09 03:01:37.462 VERBOSE [Action-5-thread-3026] STDOUT - 250 2.1.5 <myEmail@company.com>... Recipient ok
2020-03-09 03:01:37.462 VERBOSE [Action-5-thread-3026] STDOUT - RCPT TO:<Default>
2020-03-09 03:01:37.477 VERBOSE [Action-5-thread-3026] STDOUT - 550 5.1.1 :<Default>... User unknown
2020-03-09 03:01:37.477 VERBOSE [Action-5-thread-3026] STDOUT - DEBUG SMTP: Valid Unsent Addresses
2020-03-09 03:01:37.477 VERBOSE [Action-5-thread-3026] STDOUT - DEBUG SMTP: myEmail@company.com
2020-03-09 03:01:37.477 VERBOSE [Action-5-thread-3026] STDOUT - DEBUG SMTP: Invalid Addresses
2020-03-09 03:01:37.477 VERBOSE [Action-5-thread-3026] STDOUT - DEBUG SMTP: Default
2020-03-09 03:01:37.477 VERBOSE [Action-5-thread-3026] STDOUT - DEBUG SMTP: Sending failed because of invalid destination addresses
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Please delete the whole email action from the rule and re-create it.
It seems something got cached in the problematic configuration.
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