The Technical Support Portal is erwin's online Incident Management System. To log in or set up an account, click here to sign in and log a query. If you experience any issues logging in or setting up your account, please email us on: casewisesupport@erwin.com
Contact us by phone or email
If you would like to get in contact by phone or email, please use the details below:
United States (EST): erwin DM: +1 813-773-4170. erwin Casewise EA/BP:+1 203-989-2300.
United Kingdom (GMT): +44 (0) 121 794 1686
France (CET): +33 (1) 70950005
South Africa (UTC+02:00): +27 (0) 12 644 2033
Australia (AEST): +61 (0) 3 9225 5038
Email: casewisesupport@erwin.com
Technical Support opening times:
The UK Technical Support Team provides support for Europe and the Rest of the World weekdays (excl: UK bank & public holidays) between 8:30am – 5:30pm GMT.
The US Technical Support Team provides support for the Americas weekdays (excl: USA bank & public holidays) between 8:30am – 5:30pm EST.
Global Support Opening Times:
Monday to Friday (excluding local public and bank holidays) from:
8:30 to 17:30 EST (All Americas)
8:30 to 17:30 GMT (EMEA region & ROW)
9:30 to 18:00 IST (EMEA region & ROW)
6:00 to 15:00 SST (EMEA region & ROW)
(Rest Of the World*)
Evolve Solutions Knowledge Base
Click here for Frequently Asked Questions, Tips, Techniques, and more for Evolve EA & Business Process Modeling Tools.
Licensing:
How to register your erwin Casewise EA/BP software: