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ESM Error unhandled exception (ExceptionCode=0xC06D007E) after Microsoft Outlook for Office 365 ProPlus is installed (4299763)

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• 제목

  ESM Error unhandled exception (ExceptionCode=0xC06D007E) after Microsoft Outlook for Office 365 ProPlus is installed

• 설명

  Microsoft Outlook for Office 365 ProPlus Semi-Annual channel release version 1808 (32-bit) is installed 

  Error:

  20:35:31 Application received an unhandled exception:

  20:35:31  ExceptionCode=0xC06D007E

  20:35:31  Address=0x751FC232

  20:35:31  Stack trace: ContextFlags=0x0001007F

  20:35:31    ESP=0x0019F3A8

  20:35:31    EBP=0x0019F400 EIP=0x751FC232 (KERNELBASE.dll+0x000DC232)

  20:35:31    EBP=0x0019F45C EIP=0x67202BE1 (olmapi32.dll+0x00132BE1)

  20:35:31    EBP=0x0019F4B0 EIP=0x670F9001 (olmapi32.dll+0x00029001)

  20:35:31    EBP=0x0019F6F8 EIP=0x670F9474 (olmapi32.dll+0x00029474)

  20:35:31    EBP=0x0019F728 EIP=0x670F870D (olmapi32.dll+0x0002870D)

  20:35:31    EBP=0x0019F734 EIP=0x670F84EA (olmapi32.dll+0x000284EA)

  20:35:31    EBP=0x0019FBCC EIP=0x59C4108E (MSMAPI32.DLL+0x0000108E)

  20:35:31    EBP=0x0019FBEC EIP=0x6DD55724 (MAPI32.dll+0x00005724)

  20:35:31    EBP=0x0019FC4C EIP=0x00A7B4FF (Quest.AM.ESM.Native.ExchangeExtractor.dll+0x0001B4FF)

• 원인

  Due to a bug from Microsoft that may crash the ESM service when Microsoft Outlook for Office 365 ProPlus Semi-Annual channel release version 1808 (32-bit) is installed.

• 해결 방안

  Please check the following key and remove on Archie Manager Server.

  HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Experiment

  HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\ExperimentEcs

  HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\ExperimentTas

  HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Licensing\CurrentSkuIdForApp

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생성일: 8/22/2022
최종 업데이트 날짜: 8/24/2022

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