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Title
Troubleshooting RMM Code Issues -
Description
Devices are showing a device issue with the following error: "RMM Code is mismatched. See Troubleshooting RMM Code Issues." -
Cause
The SMA agent inventory has reported a different RMM code. The RMM code identifies the business account the Splashtop streamer is associated with. A code mismatch prevents the SMA from invoking the remote connection as it does not belong to the Quest account. -
Resolution
To resolve the issue, the existing RMM code needs to be removed so the agent is able to set the correct code. Another option is to modify the value to match the expected RMM code.
Note: Once the RMM code is removed or modified on a device, it may require one or two inventory cycles to update status in the SMA.
The RMM code can be found at the following location:
Windows: HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Splashtop Inc.\\Splashtop Remote Server
MacOS: Users/Shared/SplashtopStreamer/Splashtop-Streamer.plist