Return
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Title
While Importing a Job from a Support Zip File, the error “Could not load data: A password is required” is generated -
Description
If a job was exported via the Create Support Zip File option, and you try to import it, if an active connection does not exist for the source and/or targe the error Could not load data: A password is required is generated.
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Cause
For enhanced security, Content Matrix removes the encrypted password and token information from both the Excel and xml files when generating a Support zip file.
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Resolution
Create xml jobs using “Export to Xml” functionality instead of using the xml file generated by the Create Support Zip File operation.