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Restore failed with ANS1028S (RC131) An internal program error occurred
Description
You will see one of the 2 following errors when trying to connect to a TSM Restore:
"ANS1028S (RC131) An internal program error occurred. ".
or
"Difference between i64FiIeFileSize and i64CurrExtractedFileSize is negative! -9107964594868977652"
Resolution
Please download the hotfix by Clicking Here and extract it to the Recovery Manager for Exchange server. Then follow the instructions in the RecoveryManagerForExchange_5.6.2_Update_20150126.htm file on how to apply it.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Recovery Manager for Exchange
Recovery Manager for Exchange - Data Protection Edition
5.7.1
Topic(s):
Troubleshooting
Article History:
Created on: 2/4/2015 Last Update on: 5/7/2023
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Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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