Return
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Title
"Timeout expired" error when running comparison report -
Description
When generating a large comparison report (thousands of objects) a "timeout expired" error may occur. -
Resolution
WORKAROUND #1:
Change the timeout value to allow the report to generate for a longer amount of time:
- Open regedit and navigate to "HKLM\SOFTWARE\Wow6432Node\Quest\Recovery Manager for Active Directory\DBReporting". Export this key to take a backup
- Create a new DWORD called "CommandTimeout"
- The default value is in seconds and is 30. However, change it to a value of 90 and if this still produces a timeout, increase it
WORKAROUND #2:
Replace the detailed report with a report that contains less details (does not contain attribute level changes, only object level). Follow the below steps if the Reports Viewer is being used:
- Download and extract the attached "AD Changes Details.zip"
- Navigdate to "C:\Program Files\Quest\Recovery Manager for Active Directory\RMADReports\BRReportsViewer\ReportsDefinitions\en"
- Rename the existing "AD Changes Details.rdlc" to "AD Changes Details.rdlc.original"
- Place the new "AD Changes Details.rdlc" in this directory
If SQL Reporting Services is used, follow the below instructions:
1. Open Internet Explorer and navigate to the SSRS site (http://servername/reports)2. Navigate to "Recovery Manager for Active Directory Reports" and then the folder "en"3. Click the dropdown for "AD Changes Details" then chose Manage4. On the new page click Download at the top. This will download the original (attribute level) "AD Changes Details.rdl" file. Keep this on hand in case you want to put it back5. Navigate back to the "en" folder and then click on Upload File at the top.6. Browse to the new "AD Changes Details.rdl" file and also check "Overwrite item if it exists" -
Defect ID
PT95358212 -
Attachments