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Title
ERROR: Retrieving the COM class factory for component with CLSID {C0A7406D-5CA6-11D4-8D6A-00508B0 -
Description
When trying to log in to Archive Manager with a GroupWise user account, it may fail and the weblogs will capture the following error:
ERROR AfterMail.Log.BusinessLayer.Login - [4187136875-1241409107-0-0x0] Exception has been caught
System.Runtime.InteropServices.COMException (0x80040154): Retrieving the COM class factory for component with CLSID {C0A7406D-5CA6-11D4-8D6A-00508B0BD2E1} failed due to the following error: 80040154.All GroupWise accounts will not be able to successfully authenticate to the Archive Manager website.
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Cause
The reason for the above error can be attributed to a Novell dll file that was not registered properly. Because this file was not registered, the GroupWise logins will always fail, as the NWdirAuth.dll file is referenced when authentication takes place with GroupWise accounts in the website.
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Resolution
To resolve this issue do a search in regedit for CLSID {C0A7406D-5CA6-11D4-8D6A-00508B0BD2E1} . The NWdirAuth.dll file now needs to be reregistered as it is used during the login process for GroupWise accounts. The next steps are as follows:
1. Locate the NWdirAuth.dll file which should be at one of the following locations:
32 bit OS (C:\Program Files\Quest Software\ArchiveManager\ ) OR 64 bit OS (C:\Program Files (x86)\Quest Software\ArchiveManager\)
2. Navigate to the appropriate location through a command prompt and register the NWdirAuth.dll file by using the following command:
regsvr32.exe NWdirAuth.dll
3. Restart IIS by running the IISRESET command.
Once this has been complete you should be able to successfully login with the GroupWise accounts in Archive Manager