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Title
Obtaining Server Logs on a KACE Appliance -
Description
In the course of investigating an issue, the KACE Technical Support will require appliance logs to help isolate an issue. -
Cause
Some examples are:- Appliance performance issues
- Appliance error
- Backup error
- LDAP authentication error
- Email issues
- Image deployment issue/error
- Issues enrolling devices
- Appliance linking issue
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Resolution
Download the logs from the KACE appliance to a local location and then upload the logs to the KACE Support ticket.
To download the logs on an SMA (KACE Systems Management Appliance):
- For Single-ORG appliances:
- Click Settings | Support | Troubleshooting Tools | Retrieve appliance activity logs.
- For Multi-ORG appliances:
- Log in at a SYSTEM level. Click Settings | Support | Troubleshooting Tools | Retrieve appliance activity logs.
To download the logs on an SDA (KACE Systems Deployment Appliance):
- SDA & RSA:
- Click Settings | Appliance Logs | Download All Logs
PLEASE NOTE: To upload the logs to a KACE Support ticket, please see Attaching Logs (Files) to a KACE Support Ticket
- For Single-ORG appliances: