The Process Timout in communication settings is an agent-based timeout that will specify the amout of time after which the agent suspends a running process. The setting is 1 hour by default, but can be increased up to 2 hours.
At this time, this setting overrides all other timeouts and the agent will suspend any process that is running longer than the Process Timeout. Various different processes (tasks) can be terminated due to this setting and are not limited to, but may include:
The Process Timeout setting can be reviewed in the following locations:
If any task appears to halt / fail / error / not complete, it may have reached the Process Timeout and the agent may have terminated the process. It is possible to review the KAgent.log located in C:\ProgramData\Quest\KACE\user\ or C:\ProgramData\Dell\KACE\user\ in older agents to confirm that the process was terminated. It is also possible to review settings for Process Timeout to ensure it is set to the maximum 2 hours.
Note: If 1 hour, the Process Timeout setting can be increased to a 2 hour max by using the instructions below. If 2 hours, this is the max time possible for a task at this time due to Process Timeout.
Note: Though Detect and Deploy Timeouts can be set for more than 2 hours in a Patching Schedule, at this time, 2 hours is the maximum time a task can run before the Process Timeout will kill the task. To work-around this in patching schedules, please ensure the patching labels used are evaluating a resonable amount of patches by using search criteria to limit patches (eg: Superseded is No).
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