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Title
How to check if your SMA/SDA is 11G/12G/13G -
Description
During appliance version upgrades, there might be a limitation on the hardware and might require a migration before upgrading the appliance. Users may request what generation of appliance they are currently having. -
Cause
KACE hardware appliances are Dell PowerEdge Servers. Here are the models offered for KACE Appliance:
11G = PowerEdge R610
12G = PowerEdge R420
13G = PowerEdge R430
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Resolution
With the release of SMA 13.0 & SDA 9.1, it's not possible to upgrade Dell 12G Servers to these versions.
With the release of SMA 13.2 & SDA 9.2, it's not possible to upgrade Dell 13G Servers to these versions.To find out the Service Tag of the Server, follow this article.
To resolve this situation migrate to a virtual appliance:
How to migrate the Kace SMA to a new virtual machine
Alternatively, the SMA can be hosted on the Cloud, via KACE as a Service or on Azure.
We also offer an alternate SaaS product, KACE Cloud.
For further information or assistance please contact Quest Support Team.