What's new in version 10.0 (4287888)

KACE Systems Management Appliance (SMA) is a virtual appliance designed to automate device management, application deployment, patching, asset management, and Service Desk ticket management.

This release of the KACE Systems Management Appliance (SMA) includes the following features and enhancements:

• Service Desk
• Endpoint/Agent
• Infrastructure
• Asset Management
• Patching
• KACE GO

NOTE: For more information on new features, known/resolved issues, or installation instructions, please see the 10.0 Release Notes and Administrator Guide.

To download version 10.0, please see the 10.0 Downloads.

To review videos for the SMA, please see the Video Tutorials.

For any additional questions or assistance, please contact technical support.

Feature Highlights of the 10.0 release

Service Desk

• Ticket Templates - Each queue now has the ability to present a customized ticket form of the available ticket fields for that queue
  • The layout of these views can be customized with a drag and drop editor
  • Conditional logic may be applied to each field to determine its visibility and associated permissions
  • The templates can be available only to a label-guided set of users

Endpoint/Agent

• Remote control support - Integration with 3rd party SimpleHelp for remote control management across Windows, Mac, and Linux systems
• HyperV and SCVMM support - manage HyperV and SCVMM hosts and guests the same way as you can for VMware

Infrastructure

• Centralized log storage - Save logs (syslog) to a centralized server such as one for security information and event management to eliminate the need to download them to long term storage as needed for IA and other compliance requirements.
• SAML authentication - Provide a method of Single Sign On that is not limited to Active Directory/LDAP environment

Asset Management

• Schedule asset import via CSV - Schedule asset import/update via a CSV file that sits on a network share. Similar to scheduled LDAP import, it is possible to define the fields to be mapped and have the KBOX regularly check for the CSV
• Asset Deletion- add flag to prevent asset deletion for non-administrator users
• Asset Status - Add asset status support to asset import

Patching

• End user patching options - Introduce more snooze options to the end user
• Improved detect and deploy functionality

KACE GO

• Bulk scan barcode actions - Offer the ability to scan multiple barcodes and perform a mass update or creation
• Asset status support