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Application launcher not working. " Return Code: [6] The handle is invalid"
Description
Application launcher is not working on some workstations. "Return Code: [6] The handle is invalid" is returned in the SLTrace.htm.
Cause
Service account credentials used for the ScriptLogic or Administrative Service are out of date, the user account is locked, or the user account is no longer available; causing elements that use administrative privileges to return the error.
Resolution
Check the credentials used for the ScriptLogic or the Administrative service in the Service Management. Verify the user accounts are valid and passwords are current.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
KACE Desktop Authority
11.1
Topic(s):
Technical Solutions
Article History:
Created on: 8/28/2013 Last Update on: 5/7/2023
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Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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