Installation stuck in SQL Server settings screen. (4272533)

Installation stuck in SQL Server settings screen. Clicking on Next does not proceed to next screen.

If input a new label to create a new database, installation continues.

Checked Archive Manager database version to be of a higher version than installer

Example:

• Archive Manager database version 5.2.0.807
• Installer version is 5.2.0.803

Note: Please make sure there is an up-to-date backup copy of the Archive Manager database prior to any modification.

1. To check the version table in the database run the following query:

Use archivemanager

Select * from version

In this example the Database version is 5.2.0.807.

      2. Compare the latest version in the DB with the version of the installer:

The installer version is 5.2.0.803, which is lower than the Database.

     3. If the installer version is lower than the database then the extra rows need to be deleted using the following query, replacing xxx with the versionID that needs to be removed (e.g. 338)

Use Archivemanager

delete from version where versionid = xxx

     4. Run the installer again and it should now complete.