Event Viewer security errors during discovery (4271902)

During the discovery process, multiple "Login Failed" errors are written to the Event Viewer security logs, indicating a log in failure for the ControlPoint service account.

This was a known issue affecting a small subset of customers during the discovery process. A hidden parameter can be added to the ControlPoint Settings list that bypasses the calls that throw this error.

NOTE: The below resolution requires ControlPoint version 5.2 or later. The parameter below may be created on older versions of ControlPoint, but it will not take effect on versions older than 5.2.

1. Navigate to the ControlPoint Configuration Settings under the Manage tab of the ControlPoint application.
2. Click Create, select "Bypass Windows Identity API Call", then click Insert.

   

3. Under Category, select "Special-Purpose", then check the "Include Hidden Settings" box.
4. Check the box next to the new parameter, then click Edit.

   

5. Change the value to True, then click Update.

   

6. Recycle the ControlPoint application pool in IIS Manager.
7. Allow the discovery process to run overnight and it should resolve any security errors posting to Event Viewer.