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Title
"ERROR: Unable to calculate message checksum" with "DEBUG: Convert EV stub" -
Description
The following error may be logged in an ESM log file after importing mail from Enterprise Vault
02:11:06 DEBUG: Convert EV stub (SUBJECT) in folder 'FOLDERNAME'
02:11:06 DEBUG: calling GetProps for property 8521001F
02:11:06 DEBUG: result = 00000000, Message.PR_ACCESS = 00000007
02:11:06 DEBUG: BEGIN BLEVMESSAGE::Select(EVID='23BEE78F218F45C79CF29156A2E39DB')
02:11:06 DEBUG: END BLEVMESSAGE::Select() - result 1, msgID=0,isPending=0
02:11:06 ERROR: Unable to calculate message checksum:
02:11:06 Unable to obtain CheckSum for Email Reference in message part '1'. -
Cause
In the migration process, mails are exported from Enterprise Vault and imported into the Archive Manager database using the PST Importer tool. The Enterprise Vault stubs in the Exchange mailbox are then converted to Archive Manager stubs and matched up with the imported mail when the ESM processes the message.
This error is logged when the mail cannot be found in the database.
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Resolution
Reimport the PST into the Archive Manager database using the PST Importer tool.