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Title
Archive Manager Full Text Index service logs "The directory is not empty." error in Event Viewer -
Description
Archive Manager Full Text Index service service logs below error:
The following information is part of the event: FullTextIndex.Indexer: [2834561451-1147687945-4-0x0] Error performing message index
Exception Source: mscorlib
Exception Type: System.IO.IOException
Exception Message: The directory is not empty.
Exception Target Site: WinIOError
Date and Time: 11/11/2008 13:11:14
Machine Name: Server
IP Address: 193.129.1.2
Current User: DOMAIN\ArchiveMgr_Service
CLR Version: 2.0.50727.1433
Platform (version): Win32NT (5.2.3790.131072)
Application Domain: Archive Full Text Index Service.exe
Assembly Codebase: file:///C:/Program Files/ArchiveManager/Archive Full Text Index Service.exe
Assembly Fullname: Archive Full Text Index Service, Version=4.x.x.xxx, Culture=neutral, PublicKeyToken=null
Assembly Version: 4.x.x.xxx -
Cause
Message Index may be corrupted.
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Resolution
There are two workarounds to this issue
WORKAROUND 1
1. Stop your Full Text Index and Full Text Search services
2. Navigate to your Message Index directory (Eg, E:\Archivemanager\Index\Message)
3. Rename Segments.new to Segments
4. Start the Full Text Index and Full Text Search services
5. Run IISReset
This should mean the Index carries on where it left off and the Searches start working again.
WORKAROUND 2
Perform a full reindexing of messages performing following steps:
1. Stop Archive Manager Full Text Index and Archive Manager Full Text Index Search services
2. Rename the Message folder under your Index folder
3. Open command prompt
4. "x:\Program Files\ArchiveManager\Archive Full Text Index Service.exe" -reindexmessage (where "x" is installation drive)
5. Wait until carriage returns and close the command prompt.
6. Run Archive Manager Full Text Index and Archive Manager Full Text Index Search services