Return
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Title
Error when trying to restore or undelete using the RMAD Portal: "Could not recover object 'object name': the request cannot be processed." -
Description
If you try to perform a restore or undelete operation using the RMAD Portal you may see the following error:
"Could not recover object 'object name': the request cannot be processed."
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Resolution
Ensure the currently logged in account has been granted the necessary rights in the Portal as per the following KB article:
https://support.quest.com/kb/121880
Ensure the following firewall rules were created on the DC:
Rule 1 (inbound)- Rule type: Custom
- Program path: System
- Service settings: Apply to all programs and services
- Protocol: TCP
- Local ports: 445
- Remote ports: Any
- Local IP addresses: Any
- Remote IP addresses: Any
- Action: Allow the connection
- Rule profile: Domain, private, and public
- Allowed users: Any
- Allowed computers: Any
- Leave default values for all other settings of this firewall rule.
Rule 2 (inbound)- Rule type: Custom
- Program path: %SystemRoot%\System32\Svchost.exe
- Service settings: Remote Procedure Call (RpcSs)
- Protocol: TCP
- Local ports: RPC Endpoint Mapper
- Remote ports: Any
- Local IP addresses: Any
- Remote IP addresses: Any
- Action: Allow the connection
- Rule profile: Domain, private, and public
- Allowed users: Any
- Allowed computers: Any
- Leave default values for all other settings of this firewall rule.
Rule 5 (inbound)- Rule type: Custom
- Program path: %systemroot%\RecoveryManagerAD\OnlineRestoreAdapter.exe
- Service settings: Apply to all programs and services
- Protocol: TCP
- Local port: RPC Dynamic Ports
- Remote ports: Any
- Local IP addresses: Any
- Remote IP addresses: Any
- Action: Allow the connection
- Rule profile: Domain, private, and public
- Allowed users: Any
- Allowed computers: Any
- Leave default values for all other settings of this firewall rule