PHP error when trying to access a new ticket (4209266)

When attempting to open a ticket, an error is received: Oops! Something went wrong.

When clicking on More Info, the following error is observed: Uncaught Error in /kbox/kboxwww/adminui/ticket.php on line 70: Call to a member function GetUserId() on null.

This is related to ID K1-18697 and is currently under investigation.  This is expected to be addressed in a future release of the K1000.

This has been resolved in 6.4 SP3 (6.4.120822) update.  For more information, please see the 6.4 SP3 Release Notes.

This has been resolved in 6.4 SP3 (6.4.120822) update.  For more information, please see the 6.4 SP3 Release Notes.

There is currently a work-around that should help make the ticket accessible.

To resolve this error with the ticket:

1. Go to Service Desk | Tickets
2. Change the Queue to the queue where the ticket should exist
3. Change the View By to a view where the ticket should exist
4. Locate the ticket in the list view
5. Check the box to the left of the ticket
6. Click Choose Action | Reassign To
7. Choose an Owner

NOTE: This action is not available from the All Queues view.  It will be necessary to choose a specific queue to use Choose Action | Reassign To.