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Title
Error: The index 0 is greater than the maximum valid index, which is one less than the capacity -
Description
Agent listed as offline in Rapid Recovery Core. Rapid Recovery agent is confirmed to be running and the machine can be connected to using Telnet on the correct port.
The following message can be seen on the core "The index 0 is greater than the maximum valid index, which is one less than the capacity 18446744073709551615"
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Cause
This error may be caused if a disk device has not been correctly removed from the agent and still displays in diskmanager.
This can be confirmed in agent logs in msinfo.nfo. Browse to Components - Storage - Disks
e.g:
Description Disk drive
Manufacturer (Standard disk drives)
Model ST3000DM 001-9YN166 USB Device
Bytes/Sector 512
Media Loaded Yes
Media Type Removable media
Partitions 2
SCSI Bus Not Available
SCSI Logical Unit Not Available
SCSI Port Not Available
SCSI Target ID Not Available
Sectors/Track 0
Size 0 bytes
Total Cylinders 0
Total Sectors 0
Total Tracks 0
Tracks/Cylinder 0 -
Resolution
Remove disk device from agent in disk manager and refresh agent metadata from the core. -
Additional Information
Remove disk device from agent in disk manager and refresh agent metadata from the core