The AppAssure Mongo DB service does not start on your Core machine. You may find following errors:
"MongoDB Error 1067 the process terminated unexpectedly"
Option 1:
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To resolve this issue, complete the following steps.
1. Change the startup type of the Mongo service to “Disabled.”
2. Delete the mongo.lock file from C:\ProgramData\AppRecovery\EventsDatabase and reinitialize it, within an elevated Command prompt, with the following command:
mongod.exe –bind_ip 127.0.0.1 –rest –dbpath %ALLUSERSPROFILE%\AppRecovery\EventsDatabase –directoryperdb –logpath %ALLUSERSPROFILE%\AppRecovery\EventsDatabase\db.log
3. Verify whether the startup type of the Mongo service is “Manual” or “Automatic”. It should be set to Manual.
4. Restart the Core Service.
Option 2:
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If the above fix does not work, please try the following:
1. Stop the AppAssure Core and AppAssure MongoDb services:
How To Stop or restart the Core Service (4034348) (quest.com)
2. Delete the AppAssure MongoDB service as follows:
a. Open an Elevated CMD prompt
b. Type:
sc delete AppAssureMongod
3. Delete the "EventsDatabase" folder located at:
C:\ProgramData\AppRecovery\ or C:\ProgramData\Application Data\AppRecovery\
NOTE: Drive letter may vary depending on the installation
4. Download attached Mongo.BAT file (see link below - you may need to un-compress it.)
5. Copy the file to this folder "C:\Program Files\AppRecovery\Core\CoreService\MongoDB"
6. Run the Mongo.bat file as an Administrator.
7. Start the Core Service.
