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Title
What’s new in 11.0: Service Desk – Embedded Images in Ticket Comments -
Description
Introducing "Embedded Images" option, for new Service Desk tickets in version 11.0 of the KACE Systems Management Appliance. -
Cause
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Resolution
A new option is available in this version for ticket comments under:
Service Desk | Configuration | Service Desk Queue Email settings
When "Allow embedded images in emails" is checked, images attached to the body of email generated tickets and their comments will be embedded in the summary, instead of being added as an attachment.
Maximum total embedded images
Allows administrators to set the maximum amount of embedded images per email.
Examples:
-Embedded Image on a Ticket Comment(email notification update):
-Embedded Image on Ticket Summary:
