Return
-
Title
Image captures on an RSA fail immediately when linked with hostname -
Description
Image capture fails immediately with a dialog stating Start Capture Failed when attempting to capture an image on a KACE Remote Site Appliance (RSA) at version 4.1.x
-
Cause
The RSA is unable to reach the Systems Deployment Appliance (SDA) using the Fully Qualified Domain Name (FQDN) or host name with a function that is executed during the image capture process. Using an IP address in the linking configuration on both ends will allow the capture to continue past this point. -
Resolution
This defect has been filed as K2-6688 and will be resolved in a future release. As a workaround, you can link the SDA and RSA(s) using their respective IP addresses.
In the SDA web interface, perform the following steps:
- Navigate to Settings | KACE Linking and change the Host Name field to have the IP address of the SDA
- Navigate to Settings | Manage Linked Appliances, click on the RSA link and change the Host Name field to have the IP address of the RSA
- Repeat step 2 for any other RSAs you need to capture on
In the RSA web interface, perform the following steps:
- Navigate to Settings | KACE Linking and change the Host Name field to have the IP address of the RSA
- Navigate to Settings | Manage Linked Appliances, click on the SDA link and change the Host Name field to have the IP address of the SDA
- Repeat steps 1 and 2 on any other RSAs you need to capture on
-
Defect ID
K2-6688