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Rapid Recovery 6.9 - Installation and Upgrade Guide

Overview and System Requirements Installing Rapid Recovery Upgrading Rapid Recovery Managing Rapid Recovery licenses

Updating or changing a license

After you upgrade or purchase a long-term Rapid Recovery license, you receive by email either a license file or a license key.

Complete the steps in this procedure to upgrade your trial license or change your existing license, and associate it with the Rapid Recovery Core.

NOTE: For information about obtaining a license key, or for details about using the license portal to download software, register appliances, manage license subscriptions and license groups, and generate license portal reports, see the Rapid Recovery License Portal User Guide.

If you just installed a new Core, and are viewing a message in the Core Console requesting that you choose a license file or key, skip to step 5.

  1. Navigate to the Rapid Recovery Core.
  2. On the icon bar, click [Settings] (Settings).
  3. Scroll down on the right side of the Settings page until you can see the License Server heading.
    The Core settings for licensing appear.
  4. To update or change the existing license associated with your Core, at the top of the License Details core settings area, click [Change License Key]Change License.
    The Change License dialog box appears.
  5. If you want to manually enter the license key, skip to step 6. If you want to upload a license file, do the following:
    1. To upload a license file, from the Choose license file or enter license key field, click Choose File.

      In the Open or File Upload dialog box, navigate through the file system and locate the new license file you want to use. For example, locate Software-YourCompany.lic.

    2. Click the license file, and then click Open.

      The dialog box closes. The license file you selected appears in the license text field.

    3. Click Continue.
      The license file you selected is authenticated, and that license is associated with your Core.
    4. Skip to step 7.
  6. To manually enter the license key, in the Choose license file or enter license key text field, enter the license key carefully, and then click Continue.
    The dialog box closes, the license file you selected is authenticated, and that license is associated with your Core.
  7. If you see the Quick Start Guide welcome page, you can click Start Guide to run through this feature, or you can click Close to close the guide. This is the last step required for this procedure.

    NOTE: For more information about the Quick Start Guide, see "Understanding the Quick Start Guide" in the Rapid Recovery User Guide.

  8. If performing these steps on the Core Settings page, scroll down on the right side of the Settings page until you can see the License Server heading.
  9. In the License Server area, click Contact Now.

    Once the license is applied to the license server, any associated protected machines automatically update with the new license.

If you see error messages at the top of the Rapid Recovery Core Console (such as specific services not starting), follow the guidance in the error message to resolve those errors.

Adding a license

DL series backup appliance owners can add one or more licenses to the Rapid Recovery Core Console.

Once you have upgraded or purchased your Rapid Recovery license, you receive by email either a license file or a license key.

You can also update or change an existing license on the Core Console. For more information, see Updating or changing a license.

NOTE: Only DL appliance users see the Add Additional License button.

  1. Navigate to the Rapid Recovery Core Console.
  2. On the icon bar, click [Settings] (Settings).
  3. Scroll down on the right side of the Settings page until you can see the Licensing heading.
    The Core settings for licensing appear.
  4. To add a license and associate it with your Core, at the top of the License Details core settings area, click Add Additional License. In the resulting dialog box, do one of the following:
    1. If you want to manually enter the license key, type the key carefully, and then click Continue.
      The dialog box closes, and the license file you selected is authenticated, and that license is associated with your Core.
    2. If you want to upload a license file, click Choose File.

      In the File Upload dialog box, navigate through the file system and locate the new license file you want to use. For example, locate Software-YourCompany.lic.

    3. Click the license file, and then click Open.

      The File Upload dialog box closes. The selected license file appears in the current dialog box.

    4. In the dialog box, click Continue.
      The dialog box closes, and the license file you selected is authenticated, and that license is associated with your Core.
  5. Scroll down on the right side of the Settings page until you can see the License Server heading.

    The Licensing Core settings appear.

  6. In the License Server area, click Contact Now.

    Once the license is applied to the license server, any associated protected machines automatically update with the new license.

Contacting the Rapid Recovery License Portal server

The Rapid Recovery Core frequently contacts the Rapid Recovery License Portal to remain current with any changes made in your licensing.

For non-trial licenses, the Rapid Recovery Core contacts the license portal once every hour. If the Core cannot reach the license portal after a 10-day grace period, the Core stops taking snapshots.

Typically, communication with the license portal server occurs automatically at designated intervals; however, you can initiate communication on-demand.

Complete the steps in this procedure to contact the license portal server.

  1. Navigate to the Rapid Recovery Core Console.
  2. On the icon bar, click [Settings] (Settings) , and then scroll down on the right side of the Settings page until you can see the License Server heading.
  3. From the License Server area, click Contact Now.

Viewing license information on a machine

You can view current license status information for a machine protected on the Rapid Recovery Core.

  1. From the Rapid Recovery Core Console, under Protected Machines, click the machine that you want to modify.

    The Summary page for the selected machine appears.

  2. Click the Settings menu.

    The Settings page appears, showing configuration settings for the selected machine.

  3. Click the Licensing link to scroll down to the Licensing Details section of the Settings page.

    The page refreshes, showing machine-specific licensing settings.

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