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Rapid Recovery 6.7 - User Guide

Introduction to Rapid Recovery The Core Console Repositories Core settings Protecting machines
About protecting machines with Rapid Recovery Understanding the Rapid Recovery Agent software installer Deploying Agent to multiple machines simultaneously from the Core Console Using the Deploy Agent Software Wizard to deploy to one or more machines Modifying deploy settings Understanding protection schedules Protecting a machine About protecting multiple machines Enabling application support Settings and functions for protected Exchange servers Settings and functions for protected SQL servers
Managing protected machines Snapshots and recovery points Managing privacy Encryption Authentication Replication Events Reporting VM export Restoring data Bare metal restore
About bare metal restore Differences in bare metal restore for Windows and Linux machines Understanding boot CD creation for Windows machines Managing a Linux boot image Performing a bare metal restore using the Restore Machine Wizard Using the Universal Recovery Console for a BMR Performing a bare metal restore for Linux machines Verifying a bare metal restore
Managing aging data Archiving Cloud accounts Core Console references REST APIs Glossary

Viewing the recovery progress

Complete the steps in this procedure to view the progress of restoring data from a recovery point (including bare metal restore) initiated from the Rapid Recovery Core Console.

  1. After you initiate the process restoring data from a recovery point, while the task is in process, you can view its progress from the Running Tasks drop-down menu on the Core Console.
  2. Optionally, you can view detailed information in the Events page. Fore more information about monitoring Rapid Recovery events, see Viewing events using tasks, alerts, and journal pages.
  3. Additionally, only in the case of performing a restore or BMR of a protected Linux machine from the command line, you can view the recovery progress within the same command shell (window) from which you initiated the restore.

Starting a restored target server

Complete the steps in this procedure to start the restored target server.

NOTE: Before starting the restored target server, you should verify that the recovery was successful. For more information, see Viewing the recovery progress.

This task is part of the process for Verifying a bare metal restore.

  1. On the target server, verify that the Rapid Recovery Universal Recovery Console is active.
  2. Eject the boot CD (or disconnect physical media with the boot CD image) from the restored server.
  3. In the Universal Recovery Console, from the top function buttons, click [Power menu] (Power menu), and then select Reboot.
  4. Specify that you want to start the operating system normally.
  5. Log on to the machine. The system should be restored to the state captured in the recovery point.

Troubleshooting connections to the Universal Recovery Console

The following are troubleshooting steps for connecting to the boot CD image as part of the process for Selecting a recovery point and initiating a BMR.

If an error displays indicating that the Core could not connect to the remote server, then any of several possible causes are likely.

  • Verify that the IP address and Current Password displayed in the URC are identical to the information you entered in the Recovery Console Instance dialog box.
  • To reach the server on which to restore data, the Core must be able to identify the server on the network. To determine if server identification is possible, you can open a command prompt on the Core and ping the IP address of the target BMR server. You can also open a command prompt on the target server and ping the IP address of the Rapid Recovery Core.
  • Verify that the network adapter settings are compatible between Core and target BMR server.

Repairing boot problems

The following tasks are prerequisites for this procedure.

Complete the steps in this procedure to repair startup problems. Keep in mind that if you restored to dissimilar hardware, you must have injected storage controller, RAID, AHCI, chipset and other drivers if they are not already on the boot CD. These drivers make it possible for the operating system to operate all devices on your target server successfully. For more information, see Loading drivers using the Universal Recovery Console. Complete the following procedure to repair startup problems on your target server.

  1. From the Universal Recovery Console, click the Existing Windows driver manager tab.
  2. Click Repair Boot Problems.

    The startup parameters in the target server boot record are automatically repaired.

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