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NetVault 13.0.3 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors Safe Mode in NetVault

Domain user is unable to login NetVault Server if the workstation attribute is set.

Description

Domain user is unable to login NetVault Server with correct credentials.

Symptom-

Following log messages are displayed on Windows based NetVault Server, respectively:

•
Authentication error: Failed to add or update domain user record in NetVault Database as cannot fetch its information from domain controller.
•
Authentication error: The username or password entered for domain user is incorrect. Check Domain Controller for more details
Solution

On domain controller, check the workstation attribute of the domain user.

Domain user is unable to login NetVault Server on Debian 9.

Description

Domain user is unable to login NetVault Server on Debian 9.

Symptom

NetVault Server displays following error in the nvavp-*.log log file:

Domain user validation failed due to access restrictions

Solution

Even after successful authentication, authorization is denied due to Group Policy Object Settings.

Set below parameters to resolve this issue in /etc/sssd/sssd.conf configuration file:

access_provider = ad

auth_provider = ad

ad_gpo_access_control = permissive.

Adding the target machine as a client fails, after successful push installation.

Description

Push installation succeeds on the target machine, however adding the machine as client fails with warning.

Adding a new client on the target machine fails with a warning message, after successful push installation of a remote client target machine.

Symptom

While adding the machine as a client on the target machine, following warnings are displayed in task logs,

•
Could not get NetVault name for <target-machine>
•
Cannot proceed adding the machine(s) as client
Solution

NetVault Server is unable to contact NetVault Client on the target machine due to firewall configurations. Configure the firewall on the target machine to add the machine as a client. For more information, see, Quest NetVault Administrator’s Guide.

Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Client Host.

Description

If catalog search is installed on NetVault Client host and this client host is manually uninstalled or not accessible, you are unable to install, uninstall or navigate catalog search page.

Symptom

Cannot navigate catalog search page, or it appears as catalog search is installed on the client host.

Solution

Check if catalog search is not available on the client host. If catalog search is not available, change the parameters and their values in the catalog.cfg configuration file. You can now re-install catalog search on the selected NetVault Client host. For more information, see, Managing catalog search.

To change the parameters and their values in catalog.cfg file
1
Open the catalog.cfg file to edit, available in config directory.
•
In the [Catalog] section, change the following:
Enabled=false
•
In the [Catalog:Worker Pool Size] section, change the following:
Type= Range
Value= 5
Width= 4
Range= 1 20
Label= Maximum simultaneously active catalog workers
Label Id= 14744
•
In the [Timeouts:Catalog Index Saveset] section, change the following:
Type= Range
Range= 5, 600
Width= 4
Label= Polling interval (in seconds) to check for backups to catalog
Label Id= 14745
Value= 10
•
In the [CatalogVersion] section, change the following:
NVVersion=
NVBuildLevel=
2
Save and Close the catalog.cfg file
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