NetVault Bare Metal Recovery 14.0 - User Guide for Plug-ins

Performing a restore in which Disk Numbers are different from the backup

In some instances, the Disk Number assigned to a drive during backup might be different for the restore. To work around this issue, note the Disk ID and disk order displayed on the Create Selection Set page, use the Plug-in Offline Client to boot the machine that is targeted for the restore, and then note whether the disk order is different. If the order is different, use the Rename option during the restore process to prevent data loss.

Access denied during MBR recovery

During recovery of a Master Boot Record (MBR), if you receive an error message that indicates access was denied because a filesystem is still mounted, you must manually unmount the filesystem and complete the recovery process again.

VMware ESX and ESXi Server 4.x and earlier not supported with Windows PE

Because the Plug-in Offline Client for Windows PE is based on Windows 8, you might encounter the following error if you boot a VM that resides on VMware ESX or ESXi Server 4.x or earlier:

For more information, see http://support.microsoft.com/kb/2814803.

Attaching a restored VMDK image to a VM fails to power on the machine

Restoring a Plug-in Live Client Windows backup to a local directory VMDK image and then attaching it to a virtual machine (VM) created from VMware can fail to power on the VM with the following error: Failed - Unsupported or invalid disk type 2 for ‘scsi0:0’. Ensure that the disk has been imported.

This error happens ESXi version 6.5 fails to address the VMDK descriptor.

To resolve the issue, after you restore the VMDK image, complete one of the following two methods: