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KACE Systems Deployment Appliance 9.1 Common Documents - Administrator Guide

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About the KACE Systems Deployment Appliance Getting started

Tasks for getting started using the appliance About the appliance components Log in to the Administrator Console Filter lists and search for information Access product documentation Configure the language settings Change a default theme for the appliance

Using the Dashboard

Customize the Dashboard

Configuring the appliance

Configure the initial network settings Modify the initial network settings Changing the default passwords

Use the Command Line Console to reset the Administrator's password Change the Samba share password Set the VNC® password Enable Boot Manager authentication

Add custom background image to iPXE console Configuring the appliance date and time settings

Configure the date and time

Manage files on the appliance Configure email notifications Configure User Interface notifications Enabling link aggregation

Create an aggregate link

Configuring the data sharing preferences

Share basic appliance data usage Share detailed usage data

Participate in KACE Beta program Linking Quest KACE appliances

Enable appliance linking Generate KACE Linking Hash Add Names and Keys to appliances Disable linked appliances

Migrating appliances

Migrate appliance data

Setting up user accounts and user authentication

Add or edit local administrator accounts Configure an LDAP server for user authentication Test the LDAP server Delete user accounts Reviewing user sessions

Install and configure the location database View a list of user sessions

Configuring security settings

Enable SNMP monitoring Enable SSL using an existing certificate Generate private key for new SSL certificate Disable SSL Enable database access Enable SSH Root Login (KACE Support) Prevent brute-force login attacks Enable Two-Factor Authentication

Preparing for deployment

Set up the deployment environment Enable the on-board DHCP server Configure the offboard DHCP server Download and install the KACE Media Manager

About the Media Manager

Download and install Windows ADK Upload files using the KACE Media Manager Upload files from shared directory View source media details Fingerprint source media OS View or update source media metadata Choosing the type of deployment Supported images types

Managing device inventory

Configure and run a network scan Add network inventory to the appliance Scan active and non-active devices on the network Add devices manually Join devices to a domain Issue a Wake-on-LAN request Deploy to devices in the KACE Systems Management Appliance inventory View device details from a network scan Apply a KUID to the KACE Agent Delete devices from Device Inventory Delete devices from Network Inventory Unregister devices About the device action icons Run device actions Access remote devices using a VNC session

Create and apply labels Remove components from a label Delete a label from the appliance View the components assigned to a label

Creating a Windows or Linux Boot Environment

Create a Windows boot environment Create a Linux boot Environment Update Windows drivers Set new KBE as default for the appliance Hide boot environments from the PXE boot menu Best practices: Create a KACE Boot Environment (KBE) for Windows

Managing drivers

Add drivers to system images Adding drivers to scripted installation deployments

Enable Driver Feed to automate driver updates Install driver packages to the appliance Disable Driver Feed Create folders to add device-specific drivers Generate appliance package to import large driver files Import driver packages to the appliance Understanding KACE Boot Environment drivers Add network and storage drivers manually Re-cache the network and storage driver directory Add drivers as a post-installation task View list of missing drivers

Managing network drivers

Download network and storage drivers Import driver packages Display device compatibility View driver compatibility details Export drivers Re-cache drivers

Managing operating system drivers

Enable Driver Feed for scripted installations Enable Driver Feed for system images Disable Driver Feed Download operating system driver packages Add drivers to OS as a post-installation task

Capturing images

Preparing for capture Capture system images Create a single partition Format C drive as NTFS Create a UEFI partition Apply a UEFI partition Capture System-provided WIM images Edit a system image Import WIM images Managing answer files for Sysprepped images

Create answer files for Sysprepped images View and edit answer file configurations

Best practices for creating Windows system images

Capturing user states

Upload USMT software from the appliance Upload USMT software from Media Manager Create USMT Scan Template Scan user states Scan user states offline Deploy user states to target devices automatically Deploy user states to target devices manually

Creating scripted installations

Create a scripted installation Edit a scripted installation Create a configuration file Registration Data settings Administrator Account settings General settings Network settings Windows Components setting Modify a scripted installation to change the source media Specify deployment options Modify scripted installation setup configuration file Install Vista MBR Install XP 2003 MBR

Creating a task sequence

Add Application Add BAT Script Add Custom HAL Replacement Add DiskPart Script

Common DiskPart command-line options

Adding Managed Installation tasks

Link appliances View and import Managed Installations Edit Managed Installation task

Add Naming Rule Add PowerShell Script Add Provisioning Package Add Service Pack Add Shell Script Add KACE Agent Installer Add Windows Script

Working with task groups

About uploading files About runtime environments Set task error handling option Assign tasks to system deployment Assign tasks to scripted installation deployment Assign tasks to custom deployment Edit deployment tasks

Automating deployments

Create a boot action Run deployment on next network boot Modify a boot action Set default boot action Configure new WIM images to stream directly from or to the server Specify deployment options Schedule a deployment Delete a boot action Create a multicast WIM image deployment Edit the default multicast settings View automated deployments in progress View completed automated deployments Edit failed tasks View the automated deployment image details

Performing manual deployments

Download the boot environment as bootable ISO Network boot a target device Deploy the image manually View the manual deployments in progress View the completed manual deployments

Managing custom deployments

Create or modify a custom deployment

Managing offline deployments

Create an offline deployment

About the Remote Site Appliance

Remote Site Appliance setup requirements Install the RSA on a host device Configure the RSA network settings Link the KACE Systems Deployment Appliance to an RSA Set default KBE for the RSA Review RSA settings Next steps

Importing and exporting appliance components

Schedule the export of components Use Off-Board Package Transfer Upload packages for import Import appliance components Package components to export Package file names

Managing disk space

Verify available disk space Delete images not associated with devices Delete images associated with devices Delete unassigned scripted installations Delete unassigned boot environments Delete source media Delete unassigned pre-installation tasks Delete unassigned post-installation tasks Enabling offboard storage Add a virtual disk for offboard storage Revert offboard data to onboard storage Configure an off-board storage device Best practices for using external storage

Troubleshooting appliance issues

Test device connections on the network Enable a tether to Quest KACE Technical Support Open a support ticket Troubleshooting the Boot Manager

Test whether a target device can network boot Set the Boot Manager timeout Select the local hard disk boot method

Recovering devices

Recover corrupted devices Downloading the appliance log files

Download all appliance log files View the appliance log files Appliance log types and descriptions

Shutting down and rebooting the appliance

Power off the appliance Reboot the appliance

Best practices for backing up appliance data

Updating appliance software

View the appliance version Check for and apply automatic updates Update the appliance manually

A B C D H I G K L M O P R S T U V W

Technical support resources

Download all appliance log files

Download all appliance log files

You can download all of the appliance log files to track and review what is happening on the appliance to help identify any problems that might occur.

1.

On the left navigation pane, click Settings to expand the section, then click Appliance Logs to display the Appliance Logs page.

2.

Scroll to the bottom of the page and click Download All Logs to display the Appliance Logs page.

3.

The log files are download as a single .tgz file.

4.

Extract the files to view its contents.

You can provide access to any log files or screenshots of problems to help Quest KACE Technical Support diagnose and resolve issues.

You can enable a tether to Quest KACE Technical Support so that a Quest KACE representative can connect to your appliance for troubleshooting. See Enable a tether to Quest KACE Technical Support.

View the appliance log files

View the appliance log files

You can view log files that the appliance creates and maintains automatically.

1.

On the left navigation pane, click Settings to expand the section, then click Appliance Logs to display the Appliance Logs page.

2.

Click the name of the log file that you want to view.

The log content displays on the page chronologically. You can view by Oldest on top or by Newest on top.

Appliance log types and descriptions

Appliance log types and descriptions

You can view a description of the log files for System, Web Server, appliance Server, File Servers, Task Processor, Privileged Action Server, Scheduled Action Server, User State Migration, Import and Export, REST API, and Update .

Table 5. Appliance Logs

System Messages

Displays system messages from the operating system running the appliance.

Outgoing Mail Log

Displays logs of email messages sent from the appliance.

Data Storage Configuration

Displays external storage configurations on the appliance.

Displays the request log file for the Apache™ Web server.

Displays the error log file for the Apache Web server.

Displays messages from system updates, cleanup tasks, offboard storage updates, driver feed and documentation updates.

Displays errors from system updates, cleanup tasks, offboard storage updates, driver feed updates and documentation updates.

Displays program execution details about multicast imaging jobs.

Displays messages from system updates, cleanup tasks, offboard storage updates, driver feed and documentation updates.

Output Enhanced Log

Displays enhanced messages, such as errors and related stack trace from system updates, clean up tasks, offboard storage updates, driver feed and documentation updates.

Displays errors from system updates, cleanup tasks, offboard storage updates, driver feed updates and documentation updates.

Displays program execution details about multicast imaging jobs.

Displays messages generated during the appliance upgrade

TFTP Transfer Log

Displays appliance boot errors and requests.

NETBIOS Name Server

Displays messages from the NetBIOS server on the appliance.

Windows File Server

Displays messages from the Samba service, which shares the folders on the appliance.

Displays messages from the appliance server task processor, which runs tasks in the background. The tasks that can be processed include:

•

Importing source media that the Media Manager uploads.

•

Importing a WIM or K-Image.

•

Rebuilding driver cache.

•

Rebuilding a KBE environment.

•

Creating and updating scripted installations.

•

Synchronizing data with an RSA (Remote Site Appliance).

Displays errors in the tasks that the appliance server task processor performs.

Privileged Action Server

Displays output from the privileged action server, which is tasks that require elevated permissions. These tasks include:

•

Changing any appliance settings such as network, region and locale, date and time, or SSL.

•

Performing upgrades.

•

Running the reboot or power-off command.

•

Migrating to or importing from external storage.

•

Setting file permissions on imported media.

•

Synchronizing license key with an RSA.

Displays errors that occur while the privileged action server is running.

Scheduled Action Server

Displays messages from the appliance scheduled tasks. These scheduled tasks include:

•

Check for drive failures.

•

Update the disk usage chart and external-storage status.

•

Check for Driver Feed updates from Quest KACE.

•

Check for server updates.

•

Rotate the log.

•

Displays errors in the scheduled task.

User State Migration

Failed Error Log

Displays failures in the online USMT scanning process.

Import and Export

Displays output and errors of any import jobs.

Displays output and errors of any export jobs.

Downloads the appliance log files as a single .tgz file.

Nightly Updates

Displays messages from the nightly updates to the system.

Displays any errors from the nightly updates.

Displays output and errors from the REST API.

Appliance Updates

Displays output from any appliance updates that have been applied.

FreeBSD Daily Output Log

Displays the daily run output from FreeBSD.

FreeBSD Daily Security Output Log

Displays the daily security run output from FreeBSD.

FreeBSD Weekly Output Log

Displays the weekly run output from FreeBSD.

FreeBSD Weekly Security Output Log

Displays the weekly security run output from FreeBSD.

FreeBSD Monthly Output Log

Displays the monthly run output from FreeBSD.

FreeBSD Monthly Security Output Log

Displays the monthly security run output from FreeBSD.

Shutting down and rebooting the appliance

Shutting down and rebooting the appliance

Power off the appliance

Reboot the appliance

You might need to shut down or reboot the appliance from time to time when troubleshooting or performing maintenance tasks.

Before shutting down or rebooting the appliance, ensure that none of the following processes are active:

•

Package imports or exports

•

Source media uploads

•

System image uploads or rebuilds

•

Scripted installation rebuilds

•

•

•

Driver downloads through Driver Feed

•

User state scans

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