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DR Series Software 3.2.0.2 - Administrator Guide

Introduction to the DR Series System Documentation Understanding the DR Series System Setting Up the DR Series System Hardware Configuring the DR Series System Settings Managing DR Series Storage Operations Monitoring the DR Series System Using Global View Using the DR Series System Support Options Configuring and Using Rapid NFS and Rapid CIFS Configuring and Using Rapid Data Access with Dell NetVault Backup and with Dell vRanger Configuring and Using RDA with OST
Understanding RDA with OST Guidelines Terminology Supported RDA with OST Software and Components Best Practices: RDA with OST and the DR Series System Setting Client-Side Optimization Configuring an LSU Installing the RDA with OST Plug-In Configuring DR Series System Information Using NetBackup Backing Up Data From a DR Series System (NetBackup) Using Backup Exec With a DR Series System (Windows) Understanding the OST CLI Commands Understanding RDA with OST Plug-In Diagnostic Logs Collecting Diagnostics Using a Linux Utility Guidelines for Gathering Media Server Information
Configuring and Using VTL Configuring and Using Encryption at Rest Troubleshooting and Maintenance Supported Ports in a DR Series System Getting Help

Support Information Pane

Support Information Pane

The Support page displays the Support Information pane, which provides the following information about the DR Series system:

Product Name—DR Series system product name
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Software Version—DR Series system software version installed
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Service Tag—DR Series system appliance bar code label
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Last Diagnostic Run—timestamp of latest diagnostics log file (for example, Tue Nov 6 12:39:44 2012)
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BIOS Version—current version of installed BIOS
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MAC Address—current address in standard two-digit hexadecimal grouping format
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iDRAC IP Address—current IP address of iDRAC (if applicable)
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Ethernet Ports—displays information about bonded ports only (if the 10-GbE NICs are installed, it only displays information about the two supported 10–GbE ports):
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Eth0 MAC address and port speed
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Eth1 MAC address and port speed
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Eth2 MAC address and port speed in
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Eth3 MAC address and port speed in
 
NOTE: This example shows four Ethernet ports bonded (such as if a DR4000 system with 1–GbE ports as a single interface). For more information on possible port configurations, see the system chassis descriptions in Local Console Connection.
 
NOTE: The Support Information pane contains important information that may be needed if you contact Dell Support for any technical assistance.
 
NOTE: For additional system information, click Dashboard in the navigation panel to display its System Information pane, which lists Product Name, System Name, Software Version, Current Date/Time, Current Time Zone, Cleaner Status, Total Savings (in percentage), Total Number of Files in All Containers, Number of Containers, Number of Containers Replicated, and Active Bytes.
Parent topic 

Diagnostics Page and Options

Diagnostics Page and Options

Downloading Diagnostics Log Files
Deleting a Diagnostics Log File

The options on the Diagnostics page allow you to generate new diagnostics log files that capture the current state of your system (Generate), download diagnostics log files to the local system (Download), or delete existing diagnostics log files (Delete).

 
NOTE: For more information about diagnostics log files, log file directories, and the Diagnostics service, see About The Diagnostics Service.

A DR Series diagnostics log file is a bundle that contains a variety of file types that record the latest system settings, and saves them in a compressed .lzip file format. The Diagnostics page identifies each diagnostics log file by the following attributes:

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File name—in this format, <hostname>_<date>_<time>.lzip, as in this example: acme-sys-19_2012-10-12_13-51-40.lzip
 
NOTE: Diagnostic log file names are limited to 128 characters.
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Size—in Megabytes (for example, 58.6 MB).
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Time—timestamp when log file was created (for example, Fri Oct 12 13:51:40 2012).
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Reason for generation—describes reason log file was generated (for example, [admin-generated]: generated by Administrator).
 
NOTE: Diagnostic reason descriptions are limited to 512 characters, and the descriptions can only be added using the DR Series system CLI.
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Status—indicates status of log file (for example, Completed).

There are two methods to display the Diagnostics page:

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Using the Support page (to access the Diagnostics page via the Diagnostics link).
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Using Support > Diagnostics (to access the Diagnostics page from the navigation panel).

If you have multiple pages of diagnostics log files, you can navigate to another page by using the controls are the foot of the Diagnostics summary table:

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Click prev or next to move back or forward one page.
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Double-click the listed page number (adjacent to Goto page).
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Enter a page number in Goto page, and click Go.
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Use the scroll bar at the right side of Diagnostics summary table to view all of the diagnostics log files available to display.
 
NOTE: You can also set how many entries you want to display per page in the Diagnostics summary table. In the View per page drop-down list, click 25 or 50 to select the desired number of entries to display.
 
 
Parent topic 

Generating a Diagnostics Log File

Generating a Diagnostics Log File

A DR Series diagnostics log file is a bundle that contains a variety of file types that record the latest system settings, and saves them in a compressed .lzip file format. The Diagnostics page identifies each diagnostics log file by the following attribute types:
File name
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Size
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Time
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Reason for generation
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Status
 
NOTE: When you generate a diagnostics log file bundle, it contains all of the DR Series system information that may be needed when contacting Dell Support for technical assistance.

The diagnostics log file bundle collects the same type of hardware, storage, and operating system information collected by the Dell System E-Support Tool (DSET) from the Dell DR Series system hardware.

The diagnostics log file bundle is identical to one created using the DR Series system CLI diagnostics --collect --dset command. System diagnostics information can assist Dell Support when troubleshooting or evaluating your DR Series system.

To generate a diagnostics log file bundle for your system, complete the following:

1.
Select Support → Diagnostics in the navigation panel.
The Diagnostics page is displayed, and this page lists all current diagnostics log files.
2.
Click Generate.
A New log file is scheduled dialog is displayed.
3.
To verify that a new diagnostics log file is being generated, check the status of the diagnostics log file by selecting Support → Diagnostics.
The Diagnostics page is displayed, and a status showing In-progress indicates that a new diagnostics log file is being generated.

Once completed, the new diagnostics log file resides at the top of the File Name column in the table. To verify, check its timestamp (using its date and time), to ensure this is the latest diagnostics file created.

 
NOTE: When you generate a diagnostics log file bundle, it contains all of the DR Series system information that may be needed when contacting Dell Support for technical assistance. This also includes all the previous auto-generated diagnostics log files, which are then deleted from the DR Series system.

The diagnostics log file bundle collects the same type of hardware, storage, and operating system information collected by the Dell System E-Support Tool (DSET) from the Dell DR Series system appliance hardware:

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To collect a DSET log file, use the DR Series system CLI command, diagnostics --collect --dset.
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To collect the comprehensive DR Series system diagnostics log file bundle (which also includes DSET information), use the DR Series system CLI command, diagnostics --collect.
Parent topic 

Downloading Diagnostics Log Files

Downloading Diagnostics Log Files

To display the Diagnostics page and open or download an existing diagnostics log file, complete the following:

Click Support→ Diagnostics in the navigation panel.
The Diagnostics page is displayed, which lists all current diagnostics log files allowed by the system.
2.
Click Select to identify the diagnostics log file you want to download, and click Download (or single-click the diagnostics log file name link).
The File Download dialog is displayed.
 
NOTE: When a new diagnostics log file is in the process of being generated (and its Status displays as In-progress), the diagnostic log file name link is not active, and if you attempt to select this file the Download option is disabled.
3.
Download the file to the desired location, depending upon the following:
a.
If accessing the DR Series system GUI from a Linux-based system: click Save File and navigate to a different folder location, define a new file name (or retain the existing file name), and click Save to save the diagnostics log file to a specified folder location.
b.
If accessing the DR Series system GUI from a Windows-based system: click Save (or Save As), and navigate to the Downloads folder and retrieve the diagnostics log file.
Parent topic 
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