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Rapid Recovery License Portal 6.1 - User Guide

Getting started with the Rapid Recovery License Portal Managing licenses in the Rapid Recovery License Portal
Downloading software from the License Portal Using the dashboard Performing global searches in the License Portal Configuring personal settings Configuring email notification settings Managing users Managing groups Managing licenses Managing registered agent machines Managing cores Working with License Portal reports

Getting started with the Rapid Recovery License Portal

This chapter describes the License Portal and how to get started, including information about registration, accounts, and more. It includes the following topics:

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About the License Portal
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Navigating the License Portal
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Getting started with the Rapid Recovery License Portal
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Understanding license numbers and license keys
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Signing up for an account and registering your license
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Logging on to the License Portal

About the License Portal

The Rapid Recovery License Portal provides access for you to download software, register Rapid Recovery appliances, and manage license subscriptions. From the License Portal, you can register your account, download and add AppAssure 5 Core and Agents, manage groups, track group activity, register machines, register appliances, invite users, and generate reports. Refer to the following topics for more information about the License Portal:

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About the License Portal server
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Understanding user accounts

About the License Portal server

The License Portal server is a Web portal that resides at a managed hosting location and provides around-the-clock support and availability.

The License Portal server controls access to product downloads and allows you to track Rapid Recovery deployments, view reports, and manage licenses.

The general workflow for using the License Portal is as follows:

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A user registers on the License Portal and creates an account.
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During the registration process, the License Portal automatically creates a default root group for the account and gives it a name.
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When the user logs on, the License Portal represents the user as an account for that session.
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For each account, a groups page displays all of the user's groups. A managed service provider can, for example, create separate groups for each customer and then create subgroups to further segregate agents and cores. The user can also use groups to view all cores and agents when logging on to the License Portal.
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A user can generate reports for each account to view different statistics, which can be helpful when managing customers. For more information, see the topic, Working with License Portal reports.
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A user with administrative rights can also edit licenses at subgroup levels.
 
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NOTE: At the root group, only a Quest Software administrator may change license settings. For assistance, please contact your sales representative.

Understanding user accounts

When logged on, a user account has access rights to a group or subgroups. Subgroups to which a user is linked inherit the user's access rights.

Within the Rapid Recovery License Portal, available user types consist of the following roles and a user can have multiple roles per user group:

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Owner. Full control to create, edit, and delete users, groups, cores, and agents. The owner also receives email notification about approving or denying users that are registered via subdomain.
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Admin. Full control to create, edit, and delete users, groups, cores, and agents. Admins can also approve or deny users on the License Portal Users page.
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Reader. Read rights for all of the information in the License Portal.
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