A Hyper-V or VMware (vCenter/ESXi) virtual machine is protected with an agent but it cannot be linked to the hypervisor, for licensing purposes, since it is not showing on the drop-down list. For more information about Associating Virtual Machines with Hypervisors, refer to the KB 255896.
In order for Rapid Recovery to associate a virtual machine with a hypervisor, the following pre-requisites are required.
Apply the proper software exclusions for Rapid Recovery.
Refer to the KB 328192 in order to apply these exclusions.
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