Virtual export jobs fail with error: "VddkApiException: VDDK Handle is invalid. This can be due to VDDK API proxy restart."
Error message sample:
Other jobs that require to interact with the API, such as agentless snapshots, could also fail with a similar failure reason.
WORKAROUND
A workaround for this is increasing the timeout for VMwareProxyServiceConfiguration on Core side. Please note that the solution requires modifying the registry.
| WARNING: Altering registry settings can have dire consequences on your machine. Be extremely careful to not delete any items in the registry. Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support. |
To fix the issue perform the steps below.
