-
タイトル
Central Management Console: Adding User or Group to Access Tab fails with "Index out of range" -
説明
Adding add a new User or Group to a Group in the Central Management Console (CMC) fails with "Index was out of range."
Example of error from AppRecoveryMC logs:
Service Host Error: Service error while handling request [GET https://localhost:8006/apprecovery/api/mcmp/portal/permittedEntities]: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
Request Uri: https://localhost:8006/apprecovery/api/mcmp/portal/permittedEntities
Client Address: ::1:53073
Identity: NTLM:NT AUTHORITY\SYSTEM
Service: Replay.Mcmp.Management.Portal.PortalManagement
Method: GetPermittedEntities
System.ArgumentOutOfRangeException depth 0: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index (0x80131502)"Screenshot of error:
-
原因
The Registry key which allows windows authentication remains at 0 after an upgrade, or a fresh install of Rapid recovery. This Registry key should be set to 1.
-
対策
Windows Registry Disclaimer:
Dell Software does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support.
Workaround:
- Stop the Dell Data Protection | Rapid Recovery Central Console Service
- Open Registry Editor
- Go to: HKLM\SOFTWARE\AppRecovery\Mcmp\AccountManagementAlgorithm
- Modify the key, and change it from 0, to 1
- Restart the Central Console Service
Status:
This issue is resolved in Rapid Recovery 6.0.2.
-
Defect ID
D-32123