Workflow Notifications not picking up Approved request via email (4379608)

An error message similar to the following may appear in the GPOADmin log files for the Approval workflow configured for Exchange Online:

2025-05-16 15:25:43Z, Failed to retrieve the version controlled object with the version control id '6b3ab073-499c-4e60-94c0-f1eb11065b16'.
System.NullReferenceException: Object reference not set to an instance of an object.
at Quest.Avalanche.VersionControl.Workflow.EmailWorkflowWorker.ThreadProc(), questadmin, Information, 2020, Debug

The object with the ID referenced in the GPOADmin log files may no longer exist while having a pending approval request.

To resolve this issue, follow these steps:

1.  Access the Service Account's Mailbox:

• Log into the service account’s email box.

2. Locate the Approval Email:

• Search for the approval email associated with the item ID appearing in the error message.
• The ID will be visible in the email subject line.
• If needed, locate the oldest unread email by date.

3. Move the Email:

• Transfer this email to another folder within the mailbox.
• Once moved, the system will stop attempting to process the approval request.